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Asda Hartlepool Superstore

  2. Hartlepool Cafe
  3. Hartlepool Bank
  4. Hartlepool Atm
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Asda Hartlepool Superstore
Address: Marina Way, Hartlepool TS24 0XR, UK
Phone: 01429 239000
State: Hartlepool
Zip Code: TS24 0XR

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Reviews
Used click and collect order for 3 x crates of pop. Due to special offer then order wasn't enough to quality for collection.nAsda charge 50p for collection so I added a jar of coffee to my order to make up for it.nWoke in the morning to an email to say the 3 x crates were out of stock but I had to still come along at my allocated time slot to collect a jar of coffee!!!nnService is poor. Or should I state, my experience of the service is very poor. Waste of my time and fuel and I was charged an additional 50pence for the experience.nnCommon sense is not used. The most ridiculous part of it all was an asda worker used a heavy duty trolley to wheel along a jar of coffee to my waiting car...nnI wont be using this service again it's pointless.
The staff in this store are so incredibly rude... I've never known a store like it with so many rude, unhelpful and ignorant staff. You ask them something and you'd think you've just ruined their life with the attitude you get and it's not just one or two it's many of them. Is it in the job description that you must be as rude as possible? I actually hate having to use this store at times simply due to the staff and lack of manned checkouts. Asda seriously need to do some staff training around customer service as it's a really unpleasant experience shopping in this store!
Went to self checkout , due to my poor mismanagement I I grabbed a aplastic bag u get from snb. The Asda bag had 1 item left in apparently some dog tins which I did t see before pouring the “” Asdaa bags lthe items out of the other bag in if then going to pay. Paid for my items and left. I was then accosted if I was going to she why would ah that fine ammmby an incredibly rude cow that said had stolen “loads” of things. Unsure she was fessed in blank had a Karen like type hairstyle .When security were handed my bag which I was happy to give them they found the only issue was £6 worth of dog food I forgot to scan. Which they can easily see on video I poured the full plastic carrier into my own and that’s how I forgot to common sense is lacking. Security weren’t bad in themselves but that woman however she was needs sorting out. She was rummaging through my things desperate to find “”all”” the items I hadn’t paid fair for. Even saying you definitely did not pay for this butter just to look on the machine and see I had. Quite entertaining at this point. Let me also include she said I was caught many month ago shoplifting when I’ve only live in the area a month! Should also add i hadn’t even walked through the security barriers so not even left the shop I accordingly shlifted at. Oh yeah managed are rule and shocking I hope you both sacked . Surprising that the only people that were and were cal and respectable was the two blocks and security . I attend a mommmy and me group once a week and they encouraged me to post this due most of the mums in the group have opted to Tesco as the generals feeling is mot of them had really bad experiences and nothing was done.!!!!!
I only wanted a few items, so I went to pay another basket only section. The queue was absolutely huge, there were red lights all over at the pay points, and only one member of staff to resolve their issues. I hate shopping at Asda for this reason, there are always queues everywhere. Very poor customer service.
Such a horrible supermarket.nnI wanted to use Click & Collect but had to “break through” the new security barriers just to get past. The staff are incredibly rude, everywhere is dirty, and there are metal barriers dictating where you can and cannot walk.nnHaving to look at yourself on self checkout also isn’t great - you’re made to feel as though you’re a criminal! Won’t be returning.
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