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We called Arrows in an emergency on a Saturday morning to get my car collected and fixed the man was very friendly on the phone and said he would help us out, no problem. We explained we were dealing with a time limit of Wednesday in that I work for the NHS and had home visits to complete from then onwards, the man said that too wasn't a problem, he would sort it for us. We didn't hear anything, by noon on Tuesday I was panicking and we called them - they hadn't even looked at the car. I asked for a new estimated completion date, was told the end of the week. The end of the week came and went, with no contact. We called the following Tuesday, only to be told the same thing, they hadn't looked at it yet. I arranged for a different garage to pick up the car to fix it at that point because I need my car to do my job!! They charged me £48 for picking up my car and getting it to their garage, less than half a mile down the road, which I thought was ridiculous as well. I'm happy to pay for pick up, but that's a big sum for such a small distance, to then do nothing with the car for the 11 days they were open!
Took my car to them because it had failed a MOT on almost everything you can think of the team at Arrow said leave it with us we will fix everything and put it through MOT. We will do everything we can to keep the cost down and they were true to their word im a very satisfied customer and will be using them for the foreseeable future I even referred a friend to take their car to them great service and very friendly thank you for the great service highly recommend them.
Awful company brought a van for them for £6,000 with a 3 month Warrenty, 8 weeks into owning the van it has major oil leak they didn't offer any solution just ignored me, I'm now £4,000 into repairs of the van. Please do not buy from this cowboy outfit shocking company.
I used them for an MOT and oil change. Could not have been easier to deal with, welcoming and friendly. Would definitely be using again.Service: Auto maintenance
Took my van into Arrow auto Maldon as per usual all work Mick and the boys did to my van was done professionally and a good fair price too I've used Arrow for 5-6 years now never had a problem ever So if your needing your van or car serviced or Mot these guys will look after you Thanks good looking Mick and thanks to the boys to
I took my van here 3 weeks before it's MOT was due as it was more preferential to my circumstance to get it done early. I knew it would pass or wouldn't be far off. It failed on corroded brake pipes, which I thought was reasonable as they were corroded. Whether they needed replacing was debatable. I asked when they could replace them. They told me the following morning at 8:30am to be done by midday. I took my van in at 8:30 the next morning. I rang at midday to ask when they'd be finished. They said they hadn't started yet but would be done by 3pm. I arrived at 3pm as I hadn't heard off them. They hadn't started it by then and they weren't particularly concerned so I took my keys and left without an MOT.
Avoid if you can people! Wished I hadn’t gone, not at all helpful
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