Card Factory
480 meters
Great selection! Friendly staff apart from one who needs to crack a smile! Cramped in...
Reviews
As a customer who spends thousands in argos, I was left very annoyed with my visit yesterday. I have brought 2 glass kettles which have both smashed to peices. Once by putting on a colder surface I brought same kettle as thought maybe my fault and the second one smashed after a small box of cocktail sticks same weight as a biro fell around 60cm from my cupboard above and knocked the spout. There's no way this should be smashing glass that is supposed to be holding boiling water. I took back to store as I believe it's faulty, I would of been happy with a new kettle or credit note. However amber who served me, didn't really listen to what I was saying and was dismissive from the start. Refused to listen to my explanation and said this was accidental damage and basically my fault. She came across condescending to another staff member and dismissed anything I said. She needs re training, whole time face of a wet weekend. I also witnessed her be blunt and abrupt to a previous customer before I was served. I work in management customer facing role myself, and If I had staff in my job act this way, I'd be embarrassed. Her whole demeanor is wrong for a customer service role. This has put me off shopping with argos again.
Visited the store today to purchase a Item and had a sainsbury discount card which my wife and I use both cards on named under my wife's name with signature 1 and signature 2. The card I held had my signature was in signature 1 and the card my wife's users her signature was In signature 1 also. both cards are under my wife's name. We never had any issue in 5 years of using them at argos stores or sainsbury stores. Amber who served me firstly had a attitude towards me as soon as I presented the card to her and wouldn't accept it because she stated both box of signatures needs to be signed which is ridiculous I even shown her a driving licence with matching signature and she is starting they don't match? She was very rude and unprofessional. She wouldn't help me In the slightest I told her my wife can send her staff I.D card but she was not being helpful at all. Amber needs to be trained in customer service!
Staff very helpful. Purchased a new TV, kettle and toaster and the lady carried them out to the car for us I’m on crutches. It’s easy shopping with computers stress free. Definitely recommend .nBack again today Match 4 2024 for some kitchen scales looked after by a lovely friendly and helpful man, such a pleasure to visit when the staff are so pleasant
Manager Carl has no skills or knowledge how to resolve customer issues.nLady did not want to accept return even Argos already confirmed that I’m entitled to refund under 30 day money back guarantee.nThen waited 20min for „manager” Carl that has not even give a chance to explain it’s just said that his colleague has already made a decision and he will not process it and asked me to go to another store, which I have ended up going to and had no problem to return in another store!
Today, I visited this argos to pick up a last-minute birthday present for my wife.nThe whole shopping experience was very quick and easy. I browsed the catalogue on the computers found in store, ordered and paid for them there, and then waited roughly 5 minutes for my item to be called out.nThis argos is situated inside a small retail park close to the centre of Hucknall. There was plenty of parking available when I visited.nThis was not the first time i had been to this store, and I would happily visit this argos again in the future.
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