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ABC Selfstore

  1. London
  2. London Self Storage & Storage Units

Reviews, get directions and contact details for ABC Selfstore

ABC Selfstore
"Shurgard Southwark is situated right off of the Old Kent Road, which is easy to reach both by car and by public transport. We have plenty of parking space for our customers.With 700 storage units of various sizes from small lockers to large ones of 1000 sq. ft. there's always something to suit your needs whether you need to store just a few boxes or the entire content of your house. And rest assure that your belongings are safe at Shurgard Southwark.Our premise has CCTV cameras, perimeter fencing, alarms and sensor lighting. Plus you can only enter our building with your individual PIN code and access your unit with your own lock and key."
Address: 145-147 York Way , London N7 9LG, XGL, GB
Phone: 020 7284 1804
State: XGL
City: London
Zip Code: N7 9LG

opening times

Monday: 08:00-18:00
Tuesday: 08:00-18:00
Wednesday: 08:00-18:00
Thursday: 08:00-20:00
Friday: 08:00-18:00
Saturday: 10:00-17:00
Sunday: 11:00-15:00

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Reviews
The facilities are suitable as you would expect, but I must make a note here about the invoicing and Customer Service department, hence my very low rating. Once I had moved out a few months back, I received an automated email from Shurgard saying that my contract had ended and if I had any remaining balance on the account, I would receive a credit for the unused days in the month. I didn't hear anything for a few months so it seemed all was well and then randomly got hit up by a debt collection agency for a nominal amount of money. No problem, if they forgot to send an invoice these things happen. It kinda looked like a scam so I forwarded the email to to Shurgard Southwark to confirm if it was legit, and I received some information about a not giving them a two week notice period, but still nothing about confirmation of my balance. Still, no problem so I went back. Six times. After simply requesting a final invoice of my account six times, I asked to escalate to the manager as it seemed like a very simple request. I received "You are no longer Shurgard customer" in response. This is terrible customer service. There was a massive lack of ownership of the issue as well as the fact that a final invoice was never sent when I closed my account or asking a few months later just makes it worse. You cannot just send your customers to debt collectors without telling them. Do not treat your customers like this - irrespective if the account is for £10, £100, or £1000. For others, please be extremely careful if your account is actually closed with these guys as they will not tell you, send you to a debt collection agency, and then rudely reply as if I had not dealt with them in the past, specifically with a "You are no longer Shurgard customer." You can do better than this Shurgard.
Farid has been extremely helpful at a time when I was highly stressed since I need to urgently find storage for my entire flat at short notice. His professionalism & customer service is 1st class. He’s a great asset to the company.
We have rented from Shurgard for the last 3 years, and the staff are always helpful. We needed extra storage, both Farid and Tim were really helpful in answering a multitude of questions that we had about the process. Many Thanks
Signed up for a storage unit at Southwark, a very seamless process with great support from the team Farid, this is great location with easy access. Very happy customer.
Farid and Tim from Southwark branch provided me with a very good customer service. Straight forward and comprehensive advice.
Tim was very approachable, explained everything well and we left clear and happy to start storing with Shurgard.
Tim was great in explaining what we needed to know as first time customers. He was very thorough and made it easy to understand. His service was great and made sure that we understood that if we need anything they will be happy to help!
Excellent service received from staff member Farid . He is very friendly and professional.
Tim has been very patient and very helpful in terms of explaining all the items and facilitating us getting an appropriate storage unit. Thank you .
Tim was excellent in setting my unit and showing me how to use the app
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ABC Selfstore map

Directions to ABC Selfstore with public transportation

Cliff Road 110 meters
390
393
North Rd Goodinge Health Cen 120 meters
393
Goodinge Health Centre 130 meters
393
Camden Park Road Cliff Villas 150 meters
390
393
Camden Road Kentish Town 170 meters
390
393

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