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Zenith Marque

  1. Whitstable
  2. Whitstable Insurance Agency

Reviews, get directions and contact details for Zenith Marque

Zenith Marque
Address: Whitstable CT5 3FD, UK
Phone: 01227 284700
State: Kent
City: Whitstable
Zip Code: CT5 3FD

opening times

Monday: 9:00 AM – 5:00 PM
Tuesday: 9:00 AM – 5:00 PM
Wednesday: 9:00 AM – 5:00 PM
Thursday: 9:00 AM – 5:00 PM
Friday: 9:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

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Reviews
Appalling service and no follow up of information. They gave incorrect information on where we stood in terms of having the option of establishing liability before we made a claim. Did not hear from them for 4 weeks then they advised they could not follow up to chase liability from the third party insurer unless we made a claim which would obviously affect our no claims bonus and future premiums even though the accident was not our fault. I had to go through an hour of explaining the incident to them again as M & S Insurance broker failed to pass on all the notes to make life easier for the customer. No concept of customer service. No point in having insurance as they are just out to make money and not provide a proper service.
8 years ago (02-10-2017)
Very poor service, had to wait 6days before my vehicle was pick up and a replacement was vehicle was ready to collect , had spend hours on the phone chase them up , and lost a days pay due to not having a replacement vehicle, will not use again.
7 years ago (17-01-2018)
Appallingly bad customer service. Don't really care about the issues that affect their customer's experience. They hide behind their brokers, in this case "Masterquote" and claim that they have no input on how they (their brokers) may conduct their business. I could really labour the point but my experience was so bad that I now am losing the will to even put pen to paper. I would simply state avoid this company and any of it's brokers especially Masterquote and BDML connect
8 years ago (30-01-2017)
Have nothing to do with Chaucer - there are plenty of other insurers. My reason for offering this advice is recent personal experience in that they will increase your premiums unilaterally in certain circumstances - even when your car is off the road for restoration work! The will not refund you any of your premium in such circumstances and will even be able to justify charging a cancellation penalty so that having paid the full annual premium you may end up owning them money! Do read the small print - the powers they reserve are grossly iniquitous. I shall be taking my situation to Which? and the Ombudsman but would like to warn as many as possible. In this case with a policy commencing at beginning November and cancelled on 9th February, with the car off the road from 24th December, I have paid a years premium and still might have owed them money had my broker, seeing the inequity in the situation, stood the loss. Those with classic cars are particularly at risk - go elsewhere.
10 years ago (09-02-2016)
Car insurance specialist,
8 years ago (29-06-2017)
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