Wren Kitchens

Reviews, get directions and contact details for Wren Kitchens

"At Wren, we like to do things a little differently. We work with you from start to finish, to make sure we create your dream kitchen at the right price for you. We call this The Wren Way."

Address: The Nest, Falkland Way, Barton-upon-Humber DN18 5RL, UK

Phone: 0345 127 7008

Website

State: North Lincolnshire

City: Barton-upon-Humber

Zip Code: DN18 5RL

opening times

Monday: 9:00 AM – 5:30 PM
Tuesday: 9:00 AM – 5:30 PM
Wednesday: 9:00 AM – 5:30 PM
Thursday: 9:00 AM – 5:30 PM
Friday: 9:00 AM – 5:30 PM
Saturday: 9:00 AM – 3:00 PM
Sunday: Closed

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Reviews

Sent the wrong colour oven and refuse to rectify the mistake. Promised a call back but not head anything for 3 days. The pictures speak 1000 words. We asked for black. We have been sent cream. See renders vs what has been delivered.  Customer service is shocking, they shout over you and do not call you back when promised.

Please consider carefully before buying a kitchen from this company! At great cost to my health I spent many weeks/months and even now after sometime has passed trying to put right the wrongs & damage to my life they caused when I had a kitchen fitted! Don't believe this company when they promise to put things right...not one single word! AVOID

Steer clear of Wren. Our sales person made a mistake and they are not willing to rectify. We are without a kitchen for Christmas now.  Worrying to see most of their good reviews are from employees!!! Big warning sign. Stay clear. Do not use.

Designer Jessica Wren Kitchens, Maidstone was friendly and professional. Showroom was clean and ‘glossy’. After we discovered a plethora of issues with our first AND second delivery, the commitment from the Store Manager quickly dwindled. It would seem that as soon as you’ve handed over £10k, you’re at the mercy of Customer Services, who quite frankly are as much used as a chocolate teapot if you can get through to them at all. We are almost 6 months post-sale and our ‘Wrenovation’ is still littered with problems. Wren even offered to give a full refund if we rip it out and allow them to collect it, account for every item, before throwing it into their skip. I was keen for removal and refund but their Case Manager suggested this would be a massive upheaval and was ‘keen’ to find a better solution. Therefore, I started negotiating an alternative to starting from scratch but he was supposed to reply two days ago and I’ve heard nothing. So here we go again, playing the waiting game and no one at Wren appears to give a flying monkeys. I really wanted to wait until the kitchen was finished before posting this with the hope that I’d have a fit for purpose and durable kitchen installed, but 6 months on, I’m running out of goodwill and patience now. Save your money, time, upset, stress and annoyance and just go else where.  Update Aug ‘22: the entire Wren kitchen has now been removed and refunded - what an upheaval! I didn’t even get a ‘sorry this has happened’, just denial and resistance for the most part.  I’ve had it replaced by a local independent company and I’m very pleased with the quality and finish.

With a head office of this scale is it any wonder you have to take out a second mortgage to afford one of their kitchens  -  this doesn't refer to myself but to several people I know

Oh Wren Kitchens  It started so well. Danny at your flagship Hull Branch, so fresh-faced, so eager to please. He readily admitted he didn't have the experience, but he was willing to learn. Together we sketched out a dream and he skillfully turned it into a concept and then a plan. There were sacrifices, of course, and compromises to accept but the end result was with the help of your VR studio, beautifully illustrated.  Then others got involved, first, there was the survey man, he knew a lot, and so much of what had been designed was done by others that were obviously vastly inexperienced. Pity he didn't keep note of the changes he made, then at least the wall cupboards would have arrived on time!  Delivery of the bulk of the products was not a big issue, as was the installation. Wren, in the main you do it well. But it's the detail that counts.  I am not a fussy man, but a do like a bit of plinth on my cupboards, and when the bar cupboard is also the room divider and is not yet in place two months after the agreed date, I am starting to wonder about the state of this relationship. I would love to look at this through "beer goggles" but I can't unpack my selection of handcrafted ales!  And then there was the time you accused me of lying about the delivery driver, never a nice thing to do, even worse when you hope to get along long term!  Wren, we are through! I will finish the job myself and ensure that your name is mentioned throughout this island as an example of how not to treat a companion and friend.

Recently had an interview there and was impressed. The place is big, clean and beautiful. The interviewer was respectful and had the right questions.  Edit* I got the job, looking forward to work with them.

Shocking customer service. Will not rectify a mistake they made.

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Reviews, get directions and contact details for Wren Kitchens

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