William H Brown Estate Agents in Barnsley

Reviews, get directions and contact details for William H Brown Estate Agents in Barnsley

Address: 24 Market Hill, Barnsley S70 2QE, UK

Phone: 01226 733456

Website

State: South Yorkshire

City: Barnsley

Zip Code: S70 2QE

opening times

Monday: 9:00 AM – 6:00 PM
Tuesday: 9:00 AM – 6:00 PM
Wednesday: 9:00 AM – 6:00 PM
Thursday: 9:00 AM – 6:00 PM
Friday: 9:00 AM – 6:00 PM
Saturday: 9:00 AM – 4:00 PM
Sunday: Closed

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Reviews

My experience with William H Brown has been disgraceful from start to finish.

The extremely poor experience with this agency is the reason I left the property. 

Initially, the team within the Barnsley branch appeared extremely helpful, this was until I had paid the fee's and committed to the contract.

After this point, there was nothing but problems, lies & deceit. 

The first problem was that the agency kept pushing back the date that I could collect the keys to move into the property. 

I was promised 3 separate dates & 8 days after the initial date I was finally able to move in. 

Within the first month, I had 3 separate call-outs for the boiler. Each time with a response from the contractor of "The agency didn't pay me enough to fix the entire thing".

I had to endure having a bucket under the boiler, to catch leaking water for 3 weeks until William H Brown would arrange the final contractor. 

After 2 months at the property, William H Brown contacted me, attempting to get me to commit to another 6 months contract on the house. 

I informed them I was not yet ready to make my decision, as I had only spent 2 months in the house and was not sure. 

This would have been an easier decision if there were not a large cost for the contract fee's from William H Brown every 6 months.

I was "pestered" by William H Brown, with daily telephone calls & emails, this was very disruptive to my life as they rang during work hours. Multiple times a day.

After 2 weeks of enduring this, I decided NOT to continue with the house, not because I didn't like the property - but due to the fact that the agency obviously had no commitment to the tenant. 

After informing William H Brown that I would not be continuing with the tenancy - they responded requesting me to allow people to view the property while I still had 2 and a half months left on my contract. 

I informed them that I was unhappy with allowing people viewing the house while I was a tenant as I had personal possessions at the property & I could not commit to a specific time due to work.

They continued to push for me to "Drop the keys off" at the Barnsley branch so they could conduct viewings while I was not there.

After 2 weeks of declining this, I received very threatening emails & letters from William H Brown in regards to "Breaching Contract" and "Informing the landlord".

Going forward, I agreed to allow viewings of the property - in the last month of my tenancy.

William H Brown did not send a representative and left it up to me to demonstrate the house & guide people around. I found this extremely disrespectful as I do not work for William H Brown, it was not my job or my role to sell the property to the next tenant. 

Finally, after I had vacated the property - I thought the nightmare was over, I was completely wrong. It had only just started.

William H Brown are currently trying to dispute a large portion of my deposit for non-sense reasons, such as "Deep Cleaning" of the kitchen. 

Not going into specifics, but William H Brown are trying to charge me for the removal of items which were left at the property by the landlord & also general maintenance which should be conducted by the landlord & agency, such as the painting of outside doors & cleaning of extraction fans (this was never used by me in the entire occupancy). 

After trying to negotiate which the agency & landlord, without any movement I have had to raise this to a dispute & this will more than likely end in small claims. 

Based on my experience over the last 6 months, I highly recommend you avoid William H Brown by all means. 

This is the worst agency which I have ever dealt with.

 7 years ago (16-04-2018)

We viewed and made a strong offer on a house which was only 5k below asking price. My partner had arranged the viewing, so they had his details, and I rang to make the offer. The person on the phone didn't even take my details which I thought was strange but assumed it was because they had my partner's details. They assured me they'd put the offer to the seller and ring us back.

William H Brown never got in touch with us again. We rang and they kept promising to call us back but never did. What kind of customer service is that?? Actually, they did call my partner once to tell him someone had made an offer of £xxx,xxx and did we want to make one- this was our offer!!!!!

Unprofessional, rude & seemingly underhand.

 7 years ago (18-02-2018)

An absolutely shocking experience, having being booked for a private viewing through Grace, I later get told by one of their incompetent employees that it is an open house with 12 other people. Given they provided us with misleading information, asking me to make amendments to my day (changing the childrens hospital appointments) to suit them, they completely lied. The reaction I got lacked empathy, they didnt even know what property I was ringing up about when I advised them it was Woolley Grange, which is the only Woolley Grange property advertised in the world for rental - BY THEM. Clearly low paid workers who lack intelligence.

 7 years ago (18-04-2018)

Thank you for everything to all the team at the Barnsley office, smooth process from start to finish, my property looked amazing and thanks to the professional photography and amazing sales team I achieved  more than I thought I ever would, I will certainly be recommending.

 7 years ago (13-02-2018)

Fantastic service from start to finish with the sale of my home and they also helped me find a new bungalow, thank you Mariella and the sales team.

 7 years ago (13-02-2018)

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William H Brown Estate Agents in Barnsley

Reviews, get directions and contact details for William H Brown Estate Agents in Barnsley

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