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Wickes

  1. Bulwell

Reviews, get directions and contact details for Wickes

Wickes
Address: Hucknall Lane, Springfield Retail Park, Nottingham, Bulwell NG6 8AJ, UK
Phone: 0115 980 5200
State: Nottinghamshire
City: Bulwell
Zip Code: NG6 8AJ

opening times

Monday: 7:00 AM – 8:00 PM
Tuesday: 7:00 AM – 8:00 PM
Wednesday: 7:00 AM – 8:00 PM
Thursday: 7:00 AM – 8:00 PM
Friday: 7:00 AM – 8:00 PM
Saturday: 7:00 AM – 7:00 PM
Sunday: 10:00 AM – 4:00 PM

Update Info

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Reviews
I've fitted three kitchens from Wickes and the kitchens themselves have issues going back years now like no sink carcasses and you can't buy corners or doors separate. But this branch although not a large one seems alright. The staff do as required of them. Wouldn't say they go out of their way to help but they don't shirk either. They do need to replen more stock however but that may be due to TPs financial difficulties.
7 years ago (05-04-2018)
Appalling service sharp staff and customer service poor 😡
6 years ago (30-05-2018)
Terrible service loads waiting only 1 on the tills while other members of staff are wandering around trying to look busy and avoid any work
6 years ago (02-06-2018)
Very poor delivery service, appalling communication and woefully unhelpful customer services. Ordered some kitchen cabinets on 7th August for delivery on the morning of the 29th-with my kitchen fitter booked to install them on the 30th. Three weeks should be plenty of time for Wickes to sort a basic few off-the-shelf items. The driver arrived on time with some of my goods, but said that three of the items were out of stock, though they would be delivered by 1pm from another local Wickes. Nothing arrived, and so I used the web chat to chase. I was told that the Bulwell store was dealing with it and an email would be sent to them to get it sorted. Later on I had still heard nothing so I called Customer services. I was assured that the store would be called and an email sent to request they get in touch with me. I was also told that the issue would be escalated. The next morning, I was still waiting, and as a result my kitchen fitter had to rearrange, plus I’d wasted the time off work I’d arranged. Later again - still no contact and so I rang again. There were apologies & more assurances that I would get a call back by the store within an hour to organise delivery. Still nothing, so I phoned again & the chap told me he’d escalate it further to the Regional Manager, call the Bulwell branch himself & ensure they called me back. I got no call again, so had to contact them a fifth time & again the call went round & round in circles. They refused to let me talk to a Manager & escalate it myself. I really feel that the management team at Wickes really don’t care about their customers & hide behind the frontline staff. Because this was a problem I had not created myself, I didn’t feel it was up to me to do the running around. The best they could do was refund my missing items & allow me to buy them from any of my local Wickes. I placed the order on the website, yet I was told to ring round my local stores to find the stock. Whilst going round & round in circles (28 minute on this particular call) I asked them to call my local branches to check & reserve the stock so that I could go & collect. They refused saying they couldn’t do outbound calls to stores due to a queue even though I had been told on previous calls that they would call branches to sort it. There was still no hint of a resolution in sight, & so I was promised another call back. What a surprise –no call back. That’s 5 broken promises. Exasperated by the inability of the Wickes call centre to resolve my issue, I called the Bullwell branch to ask if they had my missing bits & spoke to the delivery manager. Once explained, she said she’d seen the email the previous day & had been trying to sort it out– turns out that my items had been delivered by mistake to another customer, hence they were not on the truck with the rest of my delivery. Hang on....She knew about this? 5 calls to customer services, & they had no idea. I suggested they check other stores stock & allow me to collect the stock. Straight away she said that was no problem & I could collect them from the Nottingham Arnold store within the hour. Why on earth was this refused when I called customer services? Why wasn’t this offered straight away? Why had nobody kept me in the loop? Why was this so unsolvable by customer services? It could have been sorted the same day & I could have been saved from having to rearrange my kitchen fitter & delaying things by a week. I also wasted two days of my holiday from work for this. Even though I’d ordered the items for delivery, I ended up driving out to get the missing items after all-it’s a good job they were small enough to fit in my car or I’d still be waiting for them getting even more frustrated. I’d rather return the lot for a refund, but I really don’t have time to go hunting for similar items elsewhere – it took a few weeks to find this lot. Wickes - thank you for the completely avoidable problems & for the totally inadequate approach in resolving them.
7 years ago (31-08-2017)
Disgusting customer services. Brought a tool that didn't last the day or even get me through the job it was purchased for. Not there fault I have to say but took the item back next day was accused of telling lies and that it wasn't believed to be a day old.
7 years ago (15-10-2017)
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