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WHSmith

  1. Greenford

Reviews, get directions and contact details for WHSmith

WHSmith
"The historic high street retailer providing books, stationery, newspapers, magazines, cards, entertainment, confectionery, and more. Post office services are available at some stores."
Address: Unit 2b Westway Cross Shopping Centre, 1000 Greenford Road, Greenford UB6 0UW, UK
Phone: 020 8578 4703
State: Greater London
City: Greenford
Zip Code: UB6 0UW

opening times

Monday: 9:00 AM – 8:00 PM
Tuesday: 9:00 AM – 8:00 PM
Wednesday: 9:00 AM – 8:00 PM
Thursday: 9:00 AM – 8:00 PM
Friday: 9:00 AM – 8:00 PM
Saturday: 9:00 AM – 8:00 PM
Sunday: 11:00 AM – 5:00 PM

Update Info

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Reviews
I used to work here and we would get mystery shoppers all the time. This visit left me very disappointed. I could not identify the staff and when I did, the 2 women were in a corner of the store on the phone, and not engaging with people. The manager said the other lady could help me, though she didn't want to show me the specific location of the item I wanted. When I asked for further help, she then proceeded to sigh as if she couldn't be bothered. I pointed out the price was not at the correct place and was misleading. She said she couldn't do anything about it. There was not enough staff in the shop to do everything, though clearly they both weren't doing anything, just on the phone and then chatting, then the manager walked off to see the delivery driver. Disappointed in my visit. I hope that the service improves, as whsmith is a quality shop
Long overdue feedback sorry it took so long. A huge thank you to Samuel Doe for your service at WHSmith Greenford. It was nice to see the lotto machine working ;-
I went in with an issue with my ASOS gift card and one of the members of staff, she may have been the manager 5th July 2023 @ 14:45 was SO HELPFUL. She was just off shift and said she will call head office and follow up as I had thrown away the receipt! She said it would take 10mins so I went to a nearby shop, and she came looking for me so she could update me as she had to leave the store to get home. She confirmed that the store had validated the card so it might be an issue with the retailer’s site and gave me advice to clear my browsing history and try again. She also got me an asos customer services number in case it didn’t work again so that I wouldn’t be left in the dark if it happened again! I’m truly grateful as it was a £50 gift card. There are Not a lot of helpful people like that left in retail so thought it was important to shout her out, and the rest of the staff at that time, who were really friendly and willing to help! Thanks folks!
Visited on Sunday 13th February and tried to ask to see a manager in regards to a particular product that we wanted to purchase, however, no manager, supposedly out of 2 on shift, could be found after 2 members of staff searched the whole building. Thankfully, the two members of staff, tuso and Kaylee, helped with the issue and resolved it. Managers are incompetent and need to be replaced.
Went in last week a few times to return high lighter pens but didn't have a receipt & unfortunately manager was not available every time. On my final visit a lovely sweet lady named Bhavini Patel went through allllll the electronic system and found my item & gave the refund! My faith in humanity has been restored because of this selfless wonderful person
The staff were extremely polite and helpful. They provided me with a leaflet for shipping products abroad which was helpful and toon the time to explain things to me despite the fact that they were short staffed and were busy. The prices are high for their normal products which is what you expect at WHSmith anyway
Very rude staff, they rude to small kids as well, my boy went to buy pens etc and refused to serve as he study in William perkinson school. Why punish small kids for something he has not done. I hope staff kids suffers same as my child did.
Tried to go shopping with my partner who has a wheelchair. The shop had narrow aisles and those that were wide enough to get through then had display stands stuck in them. Made visiting this shop an absolute nightmare. If this is the standard of WHSmith then I will have to think carefully about shopping there again.
I phoned this WHSmith branch and asked if there is two book in stock, a women called Taruna answered my called and she said she would check if it was in the storeroom. After some time she called me back which was quite surprising and she said the two books I wanted was just delivered. I am very happy and grateful for having staff that help me like this. Some people would just say I will check and they would never call you back but Taruna was very sincere with her work and has given me a good service. She was very polite and helpful. She had made my day. I will definitely recommend WHSmith to everyone and especially the Greenford branch.
Great service from the WH Smith staff. Particularly Rob, the area manager and the 2 employees working on Sunday afternoon. All are assets to the company! Thank you!
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