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Whittard Of Chelsea

  1. Stratford-upon-Avon
  2. Stratford-Upon-Avon Coffee & Tea Supplies
  3. Stratford-Upon-Avon Chocolate & Chocolatiers

Reviews, get directions and contact details for Whittard Of Chelsea

"Lose yourself in a space filled with luxurious teas, aromatic coffees and creative hot chocolates."
Address: 14 High Street , Stratford-upon-Avon CV37 6AU, WAR, GB
Phone: 01789 294237
State: WAR
City: Stratford-upon-Avon
Zip Code: CV37 6AU

opening times

Monday: 09:00-17:30
Tuesday: 09:00-17:30
Wednesday: 09:00-17:30
Thursday: 09:00-17:30
Friday: 09:00-17:30
Saturday: 09:00-17:30
Sunday: 11:00-17:00

Update Info

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Reviews
Very nice little place with lots of fragrant teas & coffee, as for quality I have tasted better so I would say it’s average. We also noticed they have a section for the reduced teas that are near their sale by date. Pleased to see that the Covid-19 précaution is in place. When we entered the shop there was only one other customer and there were 2 staff, yet we felt a bit almost ignored at first, then once they noticed us and no one else was in the shop they gave us their full attention.
Really good and attentive service to assist on finding the best tea in UK
This is a lovely store and one of my favourite Whittard stores. The customer service was genuinely friendly and helpful and it was great that we could try several different drinks before buying. We left with the sticky toffee pudding chocolate and the lychee and mango tea. Thank you for a good experience
Great place & great staff except for one, young asian girl tutting, shaking her head and eye rolling over a tiny spillage that my 10 year old son made at the sample section, I saw her reaction and offered to clean up the 8 droplets myself but there was more huffing and puffing that she will do it. We spent £10 in store and other male staff members was very helpful. Not acceptable reaction over such a tiny spillage. Store and staff 5*… that particular member of staff 1*
great place to try different teas and to buy tea/coffee
Last week went to the shop to get some tea for my sister who lives in Switzerland. I asked to put the tea in the tinpurple. I didn't ask for receipt which was very silly of me. I got to Switzerland gave my present to my sister and there was no tea in the tin. So I paid money for nothing. = theft I do not recommend to go to this store at all. Also in the store they could not provide contact details to their head office department. Also merchant receipt are possible to retrieve. Card receipts are still accounting records. As every other company they also have to send card payment information to their finance department. Thank you for Beth and her help on this occasion. She is working at the customer service and helped me to get to the bottom of this. Many thanks
l went in store on Tuesday 8th September at 4.50pm for chocolate covered coffee beans. I socially distance waited while another lady was being served and the assistant was so chatty, happy & knowledgable. By the time I got to the counter I had also picked up: *Rhubarb & Custard white chocolate *Coconut white chocolate AND *Toffee Popcorn white chocolate They are all so delicious, I can't wait for my next visit !!
My girlfriend recently made a purchase for her sister and for my mother, as gifts. One box arrived perfect with everything as paid for. However, the other box was empty upon opening. Imagine the shock of seeing someone open your gift, only to receive an empty parcel. The disappointment only escalates as the shop workers refuse to handle this situation with any level of satisfactory customer service. My girlfriend does not have her copy of the receipt, however the store refuses to obtain one for her. Both of us being in accounts and as being a director of finance, we are well aware of the possibilities of obtaining customer records for proof of purchase. The delay, poor communication and ability to deal with this matter makes Whittard service comparable to that of a Starbucks managed by teenagers.
Very helpful staff member, she helped me with the items I needed when my toddler was having a wobble, can't wait to try the hot chocolates.
Last week went to the shop to get some tea for my sister who lives in Switzerland. I asked to put the tea in the tinpurple. I didn't ask for receipt which was very silly of me. I got to Switzerland gave my present to my sister and there was no tea in the tin. Problem solved thank you very much for Beth at customer service.
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