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Wetsuit Outlet (B2C Distribution Ltd)

  1. Shoeburyness
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Reviews, get directions and contact details for Wetsuit Outlet (B2C Distribution Ltd)

Wetsuit Outlet (B2C Distribution Ltd)
"Since 2004, Wetsuit Outlet has grown from humble beginnings as a one-man operation, into Europe's largest supplier of watersports clothing and equipment. How did we do it? Simple - Great products, the lowest prices and the best customer service in the business.Whether a beginner looking for an entry level wetsuit, buying for a friend or relative, or a semi-pro looking for the right gear to up your game - We're here to help you find the best products to suit your needs.We are watersports enthusiasts available by phone or email with rapid response times."
Address: The Gunnery Drill Shed, Chapel Road, Southend-on-Sea, Shoeburyness SS3 9SL, UK
Phone: 01702 295678
State: Southend-on-Sea
City: Shoeburyness
Zip Code: SS3 9SL

opening times

Monday: 9:30 AM – 5:00 PM
Tuesday: 9:30 AM – 5:00 PM
Wednesday: 9:30 AM – 5:00 PM
Thursday: 9:30 AM – 5:00 PM
Friday: 9:30 AM – 5:00 PM
Saturday: 9:00 AM – 1:00 PM
Sunday: Closed

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Reviews
Amazing customer service and delivery times. Really helpful staff in my exchange as I ordered the wrong size and then put my address wrong so it got returned. They just sent it out again free of charge. Thanks to Caroline who’s helped me out. We will use you guys again. Many thanks
Excellent experience with Wetsuit Outlet, had an issue with PayPal and meant I'd missed the 1500 delivery deadline, but a quick call with Caroline meant it was all sorted and board arrived next day. Great piece of kit, great customer service, couldn't recommend more highly.
My wetsuit didn’t hold up, not their fault. They did give me store credit but unfortunately I didn’t find anything that took my fancy so I made a call to a lovely women called sylvie sorry if spelling is wrong. I asked if I could just have my money back into my bank account. She didn’t lie and was honest about knowing what to do. Only took 30mins and I had my full refund. Absolutely amazing service really really well done guys keep it up. Will definitely buy from you again in the future and will definitely recommend you!!
Order arrived next day as promised and item just as advertised. It was very competitively priced and will certainly use again. Thanks for your prompt service
Not only was my wet suit not true to size, i had to pay 24 dollars to send it back to them, because they dont provide a shipping label and i had to pay 6 dollars to send it to my self the first time totaling a loss of 30 bucks for shipping with no merchandise! save your money you worked hard for its not worth the risk of buying something that might not fit we all know how that goes when buying on line.
Goods arrived promptly great. However way too small, despite website saying they would be true to size. On the website it says "hassle free returns " there is no mention of any costs to return items on the website, therefore implying returns would be free of charge. It just says goods can be returned within 60 days. Rang to complain, lady extremely unhelpful just kept giving me the spiel it was their "policy". Very poor customer service won't use this company again. Awful experience.
Just about to kit ourselves out for family summer fun season and decided to check out their reviews go straight to the lowest scores first as its a true indicator if things go wrong and how they deal with you in such an event...wouldnt touch them with a bargepole even if they offered 99% off. There are better companies out there who do appreciate the customer pays the wages.
Amazing service from Nathan and the team. They could not have been more helpful for me as a total wetsuit novice!!! Absolute pleasure to deal with them.
Have bought several items from this store online, they all came quickly and as described. I had to return 1 item as it didn't fit and the returns process was easy and the refund came on time. I rang them once and they were friendly and helpful on the phone. Recommended store.
Really good customer service and managed to help me get an order next day although I ordered it past the threshold time - massive, massive thank you to Gill who was really nice on the phone with helping me out! Recommend!
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