Webbs Electricals

Reviews, get directions and contact details for Webbs Electricals

Address: 201-205 Cannock Rd, Cannock WS11 5DD, UK

Phone: 01543 505062

Website

State: Staffordshire

City: Cannock

Zip Code: WS11 5DD

opening times

Monday: 9:00 AM – 5:30 PM
Tuesday: 9:00 AM – 5:30 PM
Wednesday: 9:00 AM – 5:30 PM
Thursday: 9:00 AM – 5:30 PM
Friday: 9:00 AM – 5:30 PM
Saturday: 9:00 AM – 5:30 PM
Sunday: Closed

Update Info

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Reviews

Customer service and communication does not exist. I waited 10 days and they didn't call regarding my online order. I paid another supplier a little more but I got next day delivery.

I ordered a fridge-freezer in early Sept, but was told a week after that the model wasn't available and asked if I'd like to swop to a different model - which I agreed and paid an additional £24 for to cover the additional cost.  Just a day before the delivery, their courier noted that I was living in a block of flats and couldn't deliver my fridge-freezer due to height issues in the lift I mentioned that the ceiling would be high enough as they needed a minimum height of 7ft, and mine was a good 2.4m or 7'8" . This should've been mentioned and considered before as I had an urgent order for baked goods and relied on the fridge coming in.  Webbs, rather than calling to apologise for not being able to fulfil their part, or work a solution to have the freezer delivered proceeded to cancel my order without any prior notification in which a refund would take place over the next few days.  The refund came in, but it was the price of the original first model minus the additional I paid. I've tried emailing and calling them for the additional money to no avail, and they make you wait too long on the live chats.  Worst service ever.

Had vacuum cleaner which developed a fault. Within a week it was replaced. Had phone calls to keep me updated. Couldn't ask for more. Excellent service.

Appalling customer service, took me 2 days to get through to them on the phone. Purchased the item on 2nd September 2022, still waiting,  being fobbed off constantly. Item is still showing as in stock on the website. The company is misleading people!!!!! They simply do not care!

I ordered an expensive Neff filter over 3 weeks ago. They called to say it had arrived and I paid over the phone. They took the money and now no filter. I’ve emailed and called numerous times. Occasionally they answered and said they’d look in to it. Now the phone does not get answered and no email communications. Not sure if I will ever see my filter or my money! Very poor service, I’d avoid.

Webbs were wonderful this week especially Lauren who dealt with our enquiry by phone and email and within 2 days had all our appliances sorted and were in stock. None of this yes it might be in stock but confirmed taking a lot of stress out. I found Lauren very knowledgeable and friendly and worked hard to ensure we were happy.  Great customer service.  Well done Webbs

After deciding we needed a Neff N70 oven in our lives, I did my usual awesome searching for the best deals. Price Free Delivery Taking the old one away for a reason price Great communication from the company  Guess what? Webbs came up trumps on EVERY single point. Having worked in retail at a high managerial level for many years, trust me, its hard to impress me when it comes to service, again, Webbs ticked that box too.  The oven was ordered late on a Thursday evening, got a call the next morning offering delivery THAT day! I explained I was at work and the old oven was still in the housing. I asked if Mondayday off was available and was asked to check the next day for availability with the delivery team. On Saturday morning I got another call offering delivery that morning. By now the old oven was out and ready to go and I was more than happy to say yes. It was delivered at 10:10am, the delivery team were polite, courteous and efficient. In and out in minutes.  The oven is absolutely amazing and we love it to bits. Our sincere thanks to all at Webbs for providing a rarely experienced efficient service with prices that beat everyone.  mark carlisle

Ordered 2 kitchen appliances from web site, both items shown as "in stock", items finally delivered after 10 days and being chased for an update. Delivery guys very helpful.Good job I had ordered in plenty of time for kitchen re-fit, expected quicker delivery of items listed as "in stock".

I ordered a fridge after I called and checked if its in stock and confirmed the delivery time to be 5-7 days. All confirmed via an email after placing the order. 9 days later no note of dispatch, nor anything to say it will be delayed. So I contacted customer service who said that due to size of the item they would have to pick it up from an off site warehouse which adds to delivery time. After spending over 40 mins on the online chat they were still unable to confirm when the item will be delivered. So I just cancelled the order as I needed it urgently by then and had no time to waste. Not once they apologises, just said, ok we will cancel. But then no conf email of the cancellation, nothing and I am still waiting on the chat, chasing a confirmation and hour later.. AVOID!!

Update: order was cancelled about 4 days after my "purchase"  Product showing as in stock on website so placed an order. Then silence. For two days. No response to my emails. Tried to cancel as read the reviews and feared the worst.  Received an email 48 hours after order saying there would be a short delay... of 7-10 weeks! I have responded again to say I want to cancel my order. Please please please change your website to accurately reflect stock availability... you are misleading people!!

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Church Street 40 meters

817

817A

Sankey Road 170 meters

817

817A

Cannock Road 210 meters

Albert Street 250 meters

Glendawn Close 280 meters

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Webbs Electricals

Reviews, get directions and contact details for Webbs Electricals

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