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Waveney Plumbing and Heating

  1. Beccles
  2. Beccles Plumber

Reviews, get directions and contact details for Waveney Plumbing and Heating

Waveney Plumbing and Heating
Address: 8 Orchard Rise, Worlingham, Beccles NR34 7RZ, UK
Phone: 07554 432809
State: Suffolk
City: Beccles
Zip Code: NR34 7RZ

opening times

Monday: Open 24 hours
Tuesday: 7:30 AM – 5:00 PM
Wednesday: 7:30 AM – 5:00 PM
Thursday: 7:30 AM – 5:00 PM
Friday: 7:30 AM – 5:00 PM
Saturday: 7:30 AM – 5:00 PM
Sunday: 7:30 AM – 5:00 PM

Update Info
Reviews
I have professionally worked in construction, Property Services, and Facilities Management for well over 20 years. I have personally renovated and extended 3 properties, and as such, I have engaged with numerous contractors of most trades along the way who have always been paid fully and promptly on completion of the contracted services. Although I can appreciate anyone can have good days and bad days I have never encounted a Trades person quite like this one!nnI have been in dispute over a small figure in the region of large Family takeaway bill since early 2022. Although the figure is low and can be paid 10 times over tomorrow, it is the principal that I am standing for.nThe dispute started with two main complaints, one about not delivering on contract and unethical behavior, and one about blatent misdiagnosis.nnCraig has persisted to lie and fabricate his own version of events, which I believe I can disprove. I have been threatened with incurred interest and debt collectors who incidently legally have no powers in the absence of a court order despite me being reasonable and without prejudice offering a level of compensation for what was actually delivered. I am, however, fully prepared to attend court and defend my position despite the low figure involved because too many people get bullied by unlawful threats from unethical persons.nnFor legal reasons, I will not put the full details of the dispute on at this time unless pushed to elaborate/substantiate.nnThis is my review based on my lived experiences engaging with this trades person and is made in the spirit of public interest, and while a review is being invited by being on this platform I would not recommend engaging with this contractor bassed on the above.nnThis is the current situation as of 10.12.2024, but will add information below as the situation develops.
Having unfortunately used Craig and his men to install a new top of the range Grant oil boiler we have suffered nothing but problems with his very poor workmanship. The new boiler utilises a pressurised system system which should operate at up to 2 bar or 29 psi. This pressure should be maintained if the system is leak free and operating correctly. We had been assured by Craig that this would not be problem with our current radiators, but any small leaks could be quickly dealt with. The system is only now 10 months old but we have suffered with continued pressure drop and a need to top up system pressure sometimes twice a weekly.nnWe had asked Craig to come out to check for leaks but he was seldom available to even talk about our problems. The last time we had a reply he told me that I needed to refer this issue to our household insurers - in other words he didn’t want to get involved!nnSaturday 2nd April we came home to a horrendous leak coming from one of his new plastic pipes in the roof space. This was on the mains side of the system and was flooding our hallway and toilet. In desperation I contacted another plumber who kindly came out and assisted with fixing the leak.nnI have this morning tried to contact Craig to ask him what he intends to do with sorting out my damaged ceilings, walls and carpets but again he has refused to answer my messages.nnPlease please consider very carefully before allow this guy anywhere near plumping work. I’m not even sure if any of them have accreditation in this this type of work!nnResponsennCraig is clearly confused or forgotten what has happened with this installation! We are a bungalow with all the heating system being in the roof space and “drop downs” to the radiators - NOTHING is underground or difficult to view for leaks. Craig refused to come out to to look for the leak. He wouldn’t even answer messages or calls. This has been an issue with other customers and has been highlighted in other reviews. Eventually the problem was resolved by a boiler service engineer - NOT Craig.nnThe second leak was a major leak which happen when I was not in the house, but resulted in gallons on mains water coming in from the roof space. Nobody was near the leak when it started. My wife had to contact me to come home to sort the problem. Pointless contacting Craig as he doesn’t answer when called. A “friend of a friend” plumber came out within 20 minutes and fixed the leak. He stated that the plastic mains water pipe had not been fitted correctly and blown apart. Nobody had stood on pipework as Craig suggests. Very difficult to deal with someone who doesn’t want to be contacted!nnDo not use this company. Craig is always right - never wrong. Court case pending!!!
Have used these guys for years. Lovely & polite. Considering their call volume, they are extremely quick with a reply . When we have an emergency they have always been there within hours. Workmanship is fantastic. Highly recommend these to all of my friends and family. Will never go elsewhere.
I cannot recommend Craig highly enough. He was initially booked to service my 93yr old grandmothers boiler which he completed. When we had some heating issues due to a mix of user error and a very old heating system he came back out multiple times at short notice and even on a Saturday to make sure everything was explained sorted for her. It’s really reassuring to know he’s close by if she were ever to have any problems again over the winter.
We urgently needed a boiler replacement and was given Craig's contact number by Daniel Rix who works alongside him. He came to evaluate the job which wasn't straightforward and although very busy gave us a date and estimate of cost. The team arrived early on the morning when they said they would and did the work in a professional, efficient and friendly manner. Although it was thought it may go over two days they finished the job on the same day and left everywhere clean and tidy. Would highly recommend. Thank you Craig and team.
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Directions to Waveney Plumbing and Heating with public transportation

Paddocks Green 70 meters
Beccles Town Service
Primary School 110 meters
Beccles Town Service
Garden Lane 170 meters
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981
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Beccles Town Service
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Garden Lane 190 meters
146
522
981
BH2
Beccles Town Service
SJL2
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SJL4
SJL7
X2
X21
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College Lane 370 meters
Beccles Town Service

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