Watches Of Wales

Buyer beware: company lists wrong pictures of watches for sale. Bought a watch with no flaws on pictures. Arrived with visual dirt on dial and hands. The store simply said that “the pictures are not of the exact watch”. Had movement issues as I received the watch, asked for a repair under warranty since it hasn’t been even a week of ownership, the store arranged pick up by fedex. They never came. They Scheduled another one. Again never came. Afterwards the store stopped all communications. No follow ups or anything.

Bought a female Rolex Date Just, off these guys- when it arrived the watch was in great condition as they mentioned in the descripton. However, no business is perfect and always needs feedback to improve so the only things I would say Watches of wales needs to improve on: 1 In this case - state within the description about the box that the watch came with as it had some sort of mould or rust - I werent expecting it to come like that becaue it werent stated in the descripton so potentially be more descriptive in every watchs case. 2 Before purchasing the watch, I had a few questions before hand that I made via whatsapp and after one message, there were no more replies.. but I still purchased the watch anyway, however, I know people would have left it and you would of lost out money wise- so just bare in mind for the future that your communication should improve. Towards the end when I requested a call back to find out insurance options i must say it was very good by Jordan. Overall very happy ! but if you could improve on the above that would be great.

Great watch co, bought my wife an excellent vintage gold omega from 1955! Amazing very happy

Paul and the WoW Team are fantastic and experts in their field. I purchased a Rolex Submariner Date back in 2018 and have been absolutely delighted with it! Will be in touch to add to my collection very soon. They are not pushy at all and communication was prompt, polite and exact. They gave me a superb price for my Omega Seamaster as a part exchange and then posted my new watch over to Bristol when the purchase was complete. My watch was posted tracked and signed for and I could even track it live on the Royal Mail System! My new watch even arrived triple boxed and in one of their own branded luxury boxes as well as the genuine Rolex one inside which was a lovely touch. I would definitely recommend Watches of Wales to anyone in the market looking to purchase a luxury timepiece or special item of rare jewellery. It’s no surprise that a number of high profile celebrities use them to purchase their watches and not tolerate the poor service from Authorised Dealers! I’ll be in touch soon for my next one!

Bought a Rolex sub from WW great service, simple honest and fast delivery. Great comms throughout, with the support needed for a first time buyer. Highly recommend.

Just purchased a Rolex Datajust from these guys, great doing business with you. Quick delivery and always very responsive and helpful oer email and phone. Highly recommend!

Absolutely love my watch, thanks guys, really easy, questions answered before purchase. Will be back

Fantastic Experience. I requested a call back regarding a watch and was contacted exactly when requested. The advisor Jordan was knowledgeable about the watch and clear and concise with his advice. I agreed to purchase the watch the same day and he e-mailed first thing the very next morning to arrange delivery. Within two days i received the watch which was beautifully packaged. Jordan couldn't have been more pleasant or helpful, excellent and stress free experience. Cheers Euan

Made my first purchase off the website on Monday, the customer service is fantastic any queries I had were answered quickly, the quality of the watch is absolutely outstanding when they say excellent condition they really do mean it! Thank you so much for this, I would highly recommend to anyone and will 100% be using your services again!

At Watches Of Wales I found what for me is the perfect watch. I made an appointment the day before, when I arrived the store was lovely and clean and the watch that I was buying was waiting for me. Strap needed some adjustment with 3 extra links, all of that was taken care of with no issues. From a customer service point of view it was fantastic, despite all the doom and gloom in the world at the minute the purchase still felt very personable. Couldn’t be any happier with my purchase. Thank you,