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Warren James

  1. Portsmouth
  2. Portsmouth Jewellery

Reviews, get directions and contact details for Warren James

Address: 36 Cascades , Portsmouth PO1 4RP, POR, GB
Phone: 023 9283 8886
State: POR
City: Portsmouth
Zip Code: PO1 4RP

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Reviews
they ruined our engagement. 3 weeks after buying the ring which would be made in 8 weeks they called us to say it wasn't going to be made 3 weeks!!!. My partner had already booked the engagement so lost out on that money too. We were never told it wasn't guaranteed. They never followed the complaints procedure. The lady from Head office was rude and called me a liar. Don't bother wasting your money here. These people are literally bottom feeders. I am so disgusted and they really need to take a good look as to why they are trading if they don't care about the customers. More of a joke shop than a jewellery shop if you ask me!!! Would give 0 stars if I could
My lady and I went ring shopping. We went to a few places, here won out due to stock and staff being friendly and easy to talk to. Bought two rings, neither were right size but I stress that we knew that, we wanted things that are unusual, that's what we got, took them back to resize and rings came back in the expected time frame! We are over the moon with our rings. I can commend the staff all of them for being knowledgeable, professional and efficient. Well done you ladies!
No return policy as sister bought my husband sleepers for Xmas but refused return should tell customers this the policy so not good service when did return they said my sister should of ask but feel if there policy they should tell customers
Do not buy anything if you are uncertain or if it is a gift they do not do refunds. Appalling service. Cheap jewellery. Update after using my credit note as I said no refunds I was given my change of 1p as a credit note! What does that tell me about the sort of people that own the business! I would rather my 1p of gone to charity. I will never shop here ever again.
Good shop with a great range of jewellery and really good customer service. Originally went in to buy something for my girlfriend I saw on the window but ended up buying something much nicer which the staff thought she would like more and it turns out she did, only an extra couple of quid. Would recommend for anyone
Great variety of jewelry, spoilt for choice and money! Something for all tastes, except me, I don't do jewelry but my wife makes up for it. She buys all her work colleagues jewelry from here because they're so reasonably priced she nearly always gets herself something!
Went there for a sit down and a refreshing drink. Some guy went a bit mad shouting at random people nearby, I guess he didn't enjoy a quiet drink. Lol and cheers, Theo Smith.
Unfortunately my opinion is starting to change. I have always spoken about Warren James highly, but after coming into the Portsmouth store to have a ring changed for a different size and being told that I was a lier by who I assume was the store manager/duty manager wasn't great. She implied that the ring had been worn when it had only been on my finger for 5 minutes to try it on and then it went back on the box. Now waiting for head office to contact me. Don't think I will waste my time going back to the Portsmouth store. Shame really as the Fareham store is great and so are the staff
Good value products and friendly staff
Very good jewellers with extensive range of goods but cheaper than usual. All good quality
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