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Waitrose & Partners

  1. Twickenham
  2. Twi̇ckenham Supermarket

Reviews, get directions and contact details for Waitrose & Partners

Waitrose & Partners
Supermarket chain for fresh British produce, groceries & baked goods, including store-brand items.
Address: 50 London Rd, Twickenham TW1 3RJ, UK
Phone: 020 8891 4421
State: Greater London
City: Twickenham
Zip Code: TW1 3RJ

opening times

Monday: 7:30 AM – 9:00 PM
Tuesday: 7:30 AM – 9:00 PM
Wednesday: 7:30 AM – 9:00 PM
Thursday: 7:30 AM – 9:00 PM
Friday: 7:30 AM – 9:00 PM
Saturday: 8:00 AM – 8:00 PM
Sunday: 10:00 AM – 4:00 PM

Update Info
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Reviews
I recently visited Waitrose and unfortunately had an unpleasant experience. While shopping, I noticed that me and family were being followed by a female Asian security staff, which felt uncomfortable and unnecessary. It seemed as though we were being singled out for no reason, and I couldn’t help but feel that it was due to our skin colour.nnWhat made the situation particularly ironic was that the security guard herself was Asian. Apparently, diversity alone doesn’t guarantee fair treatment, some people clearly still need proper training.nnI believe the security team could benefit from further training to ensure they treat all customers equally and professionally. It’s important for everyone to feel welcomed and respected while shopping, but instead, we felt targeted and uncomfortable during our visit.nnAfter spending nearly £180, there was absolutely no sense of value in the experience. Instead of feeling valued as a customer, we felt watched, judged, and unwelcome.nnThe lack of professionalism in handling this situation was disappointing, and I hope the store will address these concerns to avoid similar experiences in the future.
We visited the Twickenham Waitrose yesterday evening and, unfortunately, our experience was very uncomfortable. While shopping, a security staff Asian girl member repeatedly followed us around the store. This was noticeable and made us feel singled out, especially as there were many other customers shopping at the same time who were not being monitored in the same way.nnWe fully understand that during busy periods like Christmas, security staff need to be vigilant. However, there is a difference between discreet observation and behaviour that makes customers feel awkward, unwelcome, or potentially racially targeted.nnAfter spending over £180 in store, we left feeling undervalued rather than appreciated. When we raised our concerns at the till, we were told the staff member was “just doing their job,” but this should not come at the expense of customers feeling uncomfortable or unfairly treated.nnWe hope management will review how security is handled so that all customers feel respected and welcome.
Staff are all really helpful. But the self checkout process is a bit poor. The loyalty card is pretty pointless and the check out always fails to recognise your card
When I went to shop yesterday at around mid day, I did went to the customer care counter and the duty manager told me that I will be given 2hr free parking for a £20 spend. She repeatedly told me its £20. However, after shopping and I ask her the the 2 hrs free parking voucher, she told me that ‘I have told you earlier its £30’! It’s not about money because 2hrs parking is not a lot of money. But I feel I have been scammed. Also the way the manager spoke is pushing her fault to the customer by given incorrect information and dishonest. Waitrose, as a company with good reputation, should have investigated such manner.
Unfortunately for the 2nd time in several weeks the self-service till wouldn't work. This time Saturday 2nd August, 8:50am the keypad was defective. So frustrating to spend twice as much time trying to pay for my purchases as it did to shop for them. I've noticed a number of the self-service till with upturned shopping backets placed on the weighing scales, indicating they are faulty. The till I tried to use on Saturday was left 'open' for use after the issue I had with it. The next person will experience the same problem.
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Waitrose & Partners map

Directions to Waitrose & Partners with public transportation

London Road Twickenham 20 meters
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281
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681
H22
Arragon Road (TW1) 70 meters
290
York Street Twickenham 160 meters
290
33
490
N22
N33
R68
R70
Twickenham Station 240 meters
267
281
681
H22
Twickenham 240 meters
South Western Railway

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