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Waitrose

  1. Westerham
  2. Westerham Store
  3. Westerham Grocery Or Supermarket

Reviews, get directions and contact details for Waitrose

Waitrose
Address: 168 Main Rd, Biggin Hill, Westerham TN16 3BB, UK
Phone: 01959 575079
State: Greater London
City: Westerham
Zip Code: TN16 3BB

opening times

Monday: 8:00 AM – 9:00 PM
Tuesday: 8:00 AM – 9:00 PM
Wednesday: 8:00 AM – 9:00 PM
Thursday: 8:00 AM – 9:00 PM
Friday: 8:00 AM – 9:00 PM
Saturday: 8:00 AM – 8:00 PM
Sunday: 10:00 AM – 4:00 PM

Update Info

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Reviews
A medium sized Waitrose which has the majority of things you need. However this store feels like it’s being run down to closure, the store is in poor condition, dark, flaking paint, missing lightbulbs and empty shelves. Sadly probably the worst Waitrose I’ve been to, staff were fine, store condition was not.
Ok, if you can get to it before 8 pm when it closes. Staff are all too eager to tell you that stores close in 5 minutes instead of asking to see if they can be of help.
Biggin Hill Waitrose in September still looks as if a bomb has fallen on it - and this even after at least 8 months of renovations, problems with deliveryespecially fresh produce such as vegetables, salads, etc and undefined building work outside. The car park is also in a dreadful state.nThis was a wonderful shop, full of wonderful unique products, successfully satisfying the citizens of all Biggin Hill. And then one day, out of the blue, the shelves emptied and stared defiantly bare at the customers. The excuse was “problems with delivery”. Could these problems really stretch for so many months? And get even worse?nThe lovely coffee shop was scrapped - the one place where Biggin Hillers met and socialised over a lovely cup of tea! It was apparently replaced for a sushi bar which after 4 months of renovation has not yet materialised, and today this particular area looked like a scrap yard under a lock.nNot to mention the car park where a simple meintenance has stretched over two months at least, and it looks worse off then that started.nInside the shop it looks as if there has been a mass looting. There is an obvious and massive lack of products, especially fresh ones- things which one can find easily in any other respectable grocery shop. The premises look sad, sad, sad!!nIs there no one from the HQ of this prestigious shop to notice and step in and sort out things? Although this is really the only reasonable-size food shop in the area, soon it will lose all its customers for the lack of care and supply.nAs for the terms of the renovations - there is no mention of the true building purposes and intentions or any of the dates allocated for those! However, the shop has managed to put a massive sign to say the parking will be restricted to 1.5 hours from 16 September 2024, not the usual 2 hours! Why the restriction? And is this the most important information the shop considers revealing? Why put another food bar if you are going to march your customers out of the door as fast as they get in?nGiven two stars only for sentimental reasons - of the memories of the good shop this one used to be! It actually deserves a quarter star, if even that.
Worst Waitrose ever! Car park now restricted to 90 mins meaning I have to now move the car half way through taking my disabled grandmother shopping. It’s utterly disgusting! Also the security guard is follows you around like a criminal from the moment you step in! Won’t ever return!
I do really like the vast choice of organic products in this store, and the wide choice of chilled ready meals is excellent, and they taste great too, especially the Waitrose brand curries. It's also a much more pleasant shopping experience than other shops. One of my dislikes about this store, is how products just get discontinued without any notification at all, which has always left me baffled. These are also such products that are not easy to find elsewhere l9cally, without putting yourself out to travel much further just to get such items, or I have to order individual products online individually for delivery. I know however, us consumers don't have a say, as such stores have a right to discotinue products without notification at anytime etc. It's just the impact it causes when you live in a small town with one main supermarket. Still one of my top 3 favourite stores though without a doubt.
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