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Vodafone Retail

  1. Sutton Coldfield
  2. Sutton Coldfield Mobile Phones

Reviews, get directions and contact details for Vodafone Retail

"Visit us in 95 Parade Sutton Coldfield to speak to one of our in Store team, or call our Customer service team on 0333 304 0191, when in store you can browse our deals on mobile phones, tablets and laptops, home broadband, and SIM only deals for personal and business use. Through our award-winning network you’ll get 24/7 customer service and exciting rewards through our VeryMe loyalty scheme."
Address: 95 Parade , Sutton Coldfield B72 1PL, XWM, GB
Phone: 0845 440 0194
State: XWM
City: Sutton Coldfield
Zip Code: B72 1PL

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Reviews
Jubel was amazing he sorted my phone with great patience, it took over 2 hours but he kept trying until it was sorted. I rang Vodafone 5 times they said they couldn’t do anything so decided to take it to the shop and I’m so glad I did. Jubel was a star very well spoken young man a credit to the shop. I was greeted by a woman called Macarena she to was a star and very helpful and I can’t express how grateful we are.
I have been with vodafone about 2years now and this is the worse decision that I have made to be with them.horrible network
It was OK. Nice the staff are so relaxed that one didn't have her shoes on and it seemed such an effort to move out of her chair and shuffle along to assist... Attitude was fine but appearances not so.... Not good when you are customer facing
Horrible experience at this store. Vodafone have NO concept of customer service and have now lost a loyal customer of over a decade, well done!!! 0/5 - would not even recommend to an enemy.
Very poor knowledge of sold products. No customer service what so ever. Mis-sold a phone with a plan when pensioner needed a pay as you go. Then refused to refund saying they don't do refunds at the store. Eager enough to be paid that's for sure. Manager sat right next to the sales "advisor" and yet offered no input, oozing arrogance. Would rather put pins In my eyes than go here again.
Poorly trained staff. Collecting a online ordered SIM only deal, staff member spent 30mins trying to do the final completion of the order. Upon assuring us it was now complete it turned out it hadn't been. Had to go to another store to sort it out which took another 45mins.
Awful customer service. Failure in communication all the way from telephone CS right thorough to shop staff. Everyone seems not to have a clue how to solve any simple problem. Google should have an option to offer zero stars on the review page.
Awful customer service. Staff are uninterested. Went to collect and sim and was assured that my current Vodafone sim phone number would automatically transfer to the new sim. Got home to find this wasn’t the case. Waste of time going into this dated store. Also enquired about home broadband and staff were unenthusiastic and unhelpful. Staff dont seem bothered. Avoid this place!
The girl couldn't extract herself from her seat to show me the different phones when I told her I wanted to upgrade, she kept yawning and told me to basically do it myself by going on-line. The worst sales experience from Vodafone. Ironically this shop was empty and all the other phone shops that I walked past were full with sales staff dealing with customers.
My wife wanted another sim for my grandson and the shop made it very easy much easier than doing it via a phone call to vodaphone took about 15 minutes excellent service.
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