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Vivre - L'Experience Des Saveurs

  1. Hounslow
  2. Hounslow International

Reviews, get directions and contact details for Vivre - L'Experience Des Saveurs

Vivre - L'Experience Des Saveurs
Address: Terminal 5 London Heathrow Airport , Hounslow TW6 2GD, XGL, GB
Phone: 020 8757 5027
State: XGL
City: Hounslow
Zip Code: TW6 2GD

opening times

Monday: 18:00-22:30
Tuesday: 18:00-22:30
Wednesday: 18:00-22:30
Thursday: 18:00-22:30
Friday: 18:00-22:30
Saturday: 18:00-22:30
Sunday: 18:00-22:30

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Reviews
Having stayed at many of the worlds Sofitel and dining in afew of their restaurants, this place ranks below average. It might have been the only one open tonight Tuesday, but that’s no excuse to offer sub standard food at high end prices. We had the minestrone soup and was not serviced with any bread. When I asked, they said “we used to” but now it’s extra. We have never been anywhere that doesn’t offer bread with a soup dish. For mains, we opted for fish and chip + Caesar salad with chicken. I can’t believe they are serving food cooked from frozen. This is completely unacceptable. They clearly ride on the fact, they are the only option for hotel guest. Sofitel raise your game or lose your status as a 5* brand. This is the second visit to your hotels in 4 months and I am wondering if I will maintain my loyalty status.
This is my last day at the Sofitel. We came back after touring Europe for 3 weeks. Last night was dinner. It was a so-so. This morning 8.10.24 - there is not enough server in the dining room. Our server didn’t even approach us. I asked for coffee and cream. She brought me coffee. I asked another female server to kindly bring me the cream. She took the cream from another table and gave it to us. I gave this hotel Sofitel a 5-star last time. Today, I am taking that back. I will not book myself in this hotel again. Ever!
Food was decent, service was awful. Wait staff at 1000 was setting for lunch service which began at 1100 and ignored our table. Obtained our own flatware, after requested- twice. Obtained our own coffee for the entire meal. Waitstaff, was, “flat” and un-welcoming.
Good place to eat, but service varies from adequate to quite unfriendly. We ordered the pasta, and though I appreciate that they make this from scratch, I only found this out after waiting 40 minutes and asking why there was a delay. It would be good to let people know. The food quality was decent and bread rolls lovely.Food: 4/5
This restaurant is an absolute disgrace and shouldn’t be placed in a 5 star hotel. The service is so poor. The food is less than the equivalent of aeroplane food. The chicken curry was served with strawberry breakfast yogurt and no salad. A total rip off and the manager dismissive and untrained staff. Please avoid at all cost.Food: 1/5
The Vivre We arrived in the UK from the US late in the afternoon and spent a night at the Sofitel hotel before our onward journey. We had the pleasure of having dinner and breakfast at the Vivre Le Experience des Saveurs. The Vivre is the hotel’s casual restaurant. Our evening dinner service was very good. We split salads and then we both enjoyed Italian dishes. Overall quite a good meal for an airport hotel restaurant. The breakfast buffet is very good.
My visit to Vivre was good. Nice vibe, nice spacing of restaurant goers, my food order was taken quickly by Christo and the food came in quite a timely manner. They did forget my sweet potato fries, however they came out piping hot and really quick so it didn't bother me. Burger was just nice overall. Not the best burger I've had and thick cut red onion kind of overpowered the rest however the bacon was tasty and crispy just as I like it. Overall I'd say 4/5 and it was £27 for beef burger with fries and a coke.
If you want 2.5hrs for a meal then it’s great but I’m sure the French restaurant has better food. For a hotel that was perfect from the moment I step in - this restaurant was beyond disappointing. Sat here and listened to people complain about how bad the service was too. Had other people walk out cause they couldn’t be bothered to wait for their meal anymore. The staff clearly hate their job here too and there’s no managers on site. What a let down!
Decent food and slow service. I was comped by airline for missing my flight and they give you a dinner voucher at this restaurant. First you cannot just get a table you need to reserve the table in person then go there again to line up to be seated. I had two courses meal and nearly took two hours from start to finish not by choice due to sloooow service. The staff are nice and courteous.
We enjoyed our food so much.. lovely atmosphere. Our waiter, Delwar, was very warm, welcoming, engaging and professional. Thank you for the experience Food: 5/5
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