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Virgin Money

  1. London
  2. London Bank & Building Societies

Reviews, get directions and contact details for Virgin Money

Virgin Money

About

Our lounges are about more than money and banking - they are designed to be places where our customers can relax and local communities can come together.

Address: 30-31 Haymarket , London SW1Y 4EX, XGL, GB
Phone: 020 7499 3563
State: XGL
City: London
Zip Code: SW1Y 4EX

opening times

Monday: 09:00-18:00
Tuesday: 09:00-18:00
Wednesday: 09:00-18:00
Thursday: 09:00-19:00
Friday: 09:00-19:00
Saturday: 09:00-18:00
Sunday: 10:00-16:00

Update Info

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Reviews
Absolutely Terrible. We hold a client money account with Virgin. We have needed them to write a letter for our regulator for 2 months. Every time I phone or use the online chat function. they tell me they can see the issue has been logged before and it will be solved now. It is never sold. We may lose our license thanks too their incompetence.
Impossible to find a store on the website, no response or no stores in London let alone try to arrange to see an adviser. Avoid. Go to a traditional, reliable, respectable bank, not this rigged up tent. Again AVOID.
Avoid, the Worst bank in UK, cowboys, 18 months on I m still waiting for their credit car company to deal with my issue, Mortgages is same rubbish story. They can't be bothered to do anything right.
Signed up for a virgin credit card, getting the card/balance transfer activated was a bit of a phaff, their UX needs improvement.
Worst bank ever. Every transfer I tried to make on my account are put on hold. And when I called the customer service team, I was passed from one team to another for 2 hours.
this bank is totaly damage your money and make your life worst i don,t like there service at all now i like to close my account but they harrsing me now talk with chat they don,t know if you call they don,t pick online closeing resuest no answer. this bank is worst. so don,t open this bank account.
I think this place is great as I can get free wifi, iPad use, printing and a drink and snack and relax for a bit whenever I'm in town. I miss the opening days when there was cans of Coke in the fridge but as so many people kept taking them out it had to be stopped. But there's still a quality coffee machine, good choice of tea and cold squash in the fridge. Friends like to sit in the airline seats whenever I first show them around.
I also been coming to this Virgin Lounge since I got my Virgin Credit. Same as the other one in Haymarket was really well staffed when it opened but has gone a little downhill. Mourad who was the staff member there is really nice and always cheerful! He was there when I joined but hasn't been there for a while now. Last time I came to this one a few weeks ago there was a lady on reception who didn't even acknowledge me at all when I came in and swiped my card. Not even a hello or half hearted hi. Same as Haymarket staff aren't as happy as when I joined Virgin Money. If not for customer care slipping I would have given 5 out of 5.
The premise of the Virgin Money lounges is that as an account holder with Virgin Money, you can join and enter as a perk of being a customer. What's not to like? You go in, show your card and then help yourself to hot drinks and little snacks while finding yourself a comfy chair and reclining for a read or relax. It's an ideal pit stop in London, and I personally prefer this quieter setting to the more popular Haymarket lounge down the road.
This is the best free thing in London ever! Get a Virgin credit card and use this lounge whenever in town. I am a teacher and always do my work here during holiday times. I get loads of work done possibly due to the unlimited free coffee and snacks to keep me going! It is only a shame that this branch is now only open Mon - Fri as the Haymarket branch is the one that you use on weekends now.
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