facebooktwitterpinterest

Virgin Media

  1. Prescot

Reviews, get directions and contact details for Virgin Media

Telecommunications chain providing broadband internet, TV & telephone services, plus smartphones.
Address: Kitling Rd, Knowsley, Prescot L34 9JZ, UK
Phone: 0800 064 3836
State: Merseyside
City: Prescot
Zip Code: L34 9JZ

opening times

Monday: 8:00 AM – 8:00 PM
Tuesday: 8:00 AM – 8:00 PM
Wednesday: 8:00 AM – 8:00 PM
Thursday: 8:00 AM – 8:00 PM
Friday: 8:00 AM – 8:00 PM
Saturday: Closed
Sunday: Closed

Update Info
Reviews
I have just had the worst experience ever with an Internet provider.nOne star is too good for them.nI signed up via a third-party website money saving expert. However, I later found that Virgin was offering a better deal after reading all the small print.nMy contract with Virgin was less than 24 hours old, so I thought it would be easy for Virgin to just change the contract and give me the better price.nOne quick phone call, or so I thought. After being transferred sometimes, and other times, being told I couldn't be transferred, and I had to phone a different phone number. After eight calls, I got cut off and decided to give up.nThe next morning, I tried the web chat.nIt was just as bad as the phone calls. I was passed from one department to another for just over 1 hour.nI finally managed to get my contract cancelled. Never again will I go anywhere near Virgin Media.
I was with virgin media for 6 years, until we moved this year , we informed virgin media that we were moving and used the house move within virgin. We gave the new address and they needed permission from the landlord, I sent a email to the landlord and asked for permission and I got the permission.nI informed virgin media they were not Interested, they did it there way, for 1 they did not know where the request was going, thus carried on for 3 weeks until with frustration and regret I went to a 3rd party BRSK, who was informed as the above they booked the engineer for the next day and I was active on the Internet the same day with 100mbps download and upload .nVIRGIN made a real fool of themselves and lost a loyal customer. VIRGIN came across as they did not what they were doing, how can I chase up something that they can not tell where they sending the request, very very very poor sorry to say bring the call center back to UK and virgin may get some were.nWorst of all I got a call today as I told them to forget it yesterday, to tell me they were ready for the install useless.nnNever ever goback now and I DO NOT RECOMMEND VIRGIN TO ANYONE GO WIRH BRSK totally pros, polite and know what there doing.
I've been overcharged now on my virgin bill since December 2022. With numerous telephone calls and emails it's still not been sorted.nThis morning was the last straw I'm currently on hold yet again for 45minutes while waiting to be put through to a manager, repeatedly being told netflix isn't on the package when I have it in black and white infront of me and I can't even access it because virgin have switched it off. Well the phone has just dropped. VIRGIN MEDIA IS A JOKE. MR BRANSON YOU SHOULD BE ASHAMED
I was lured in and now can`t escape the trap!nI have had fibro-optic broadband and tv package. The internet was acceptable most of the time, however it gets slower in rush hours.nI have been trying to cancel the contract for last week spending more than £50 calling premium phone numbers suggested for customer service. No response so far. I find it incredibly frustrating. There is no e-mail to write to.nSince it started searching the internet it appeared that a lot of people have the same problem.nIt feels that I was lured in a trap and now i can`t get out. I will never consider Virgin media again
Virgin media terrible experience. Not recomended at all.nnIts a sweet trap of initial contract of 12 month for £26.99 and then will raise up to £50. And when you call them you have to wait for half an hour. After that when they heard you that you are leaving and not happy to pay £50 or more, they just hang up the call and you have to call them again and again and each time to have wait for more then 40 mints.
Comment on this business

Virgin Media map
+−
© OpenStreetMap contributors

Directions to Virgin Media with public transportation

Kitling Road 150 meters
14B
217
3
3A
899
Caddick Road 160 meters
14B
14C
217
898
Kitling Road 340 meters
14B
217
897
Knowsley Lane 460 meters
14B
14C
217
897
898
School Lane 480 meters
217
217A
289
297
827
899

to add Virgin Media map to your website;



Copyright 2025 | All rights reserved.

You can use our top contact for adding and editing your business's contact details.
0.0027 Loaded in seconds

We use cookies

We use cookies and other tracking technologies to improve your browsing experience on our website, to show you personalized content and targeted ads, to analyze our website traffic, and to understand where our visitors are coming from. Privacy Policy