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Virgin Active

  1. Salford
  2. Salford Fi̇tness Center

Reviews, get directions and contact details for Virgin Active

Virgin Active
Address: Unit F31, The Lowry Outlet Mall, The Quays, Salford M50 3AH, UK
Phone: 0161 250 7772
State: Greater Manchester
City: Salford
Zip Code: M50 3AH

opening times

Monday: 6:00 AM – 10:00 PM
Tuesday: 6:00 AM – 10:00 PM
Wednesday: 6:00 AM – 10:00 PM
Thursday: 6:00 AM – 10:00 PM
Friday: 6:00 AM – 9:00 PM
Saturday: 8:00 AM – 8:00 PM
Sunday: 8:00 AM – 8:00 PM

Update Info
Reviews
How unfortunate and unprofessional this organisation is. I sent three letters of complaint and all of them were ignored. The only time they reached out to me after I sent my letter was when they sent communication about the refer a buddy/ friend promotion. My letter was about the ceiling collapsing and how for nearly three weeks members only had use of half of the gym. I didn’t return after my pass expired bc there was no point paying for equipment that I couldn’t use because of the ceiling collapsing. They didn’t send out communication to members about the gym full y reopening. I had to reach out to them to find out. As much as I love fitness, I decided to not return and try another gym. The way the issue of the ceiling collapsing and poor communication after the ceiling collapsed was unacceptable.
Some staff are friendly and management lack customer service skills and empathy. The vibe is dead in the gym, staff could do more to motivate and assist clients get the best outcomes and experience in gym. They have the right equipment just not in the right place and low ceiling restricts workout's ‍. The location of gym is what will encourage you to join but that Enthusiasm will pass quickly.
The gym is fantastic, with an equally fantastic staff. I am always greeted with a smile upon arrival, creating a calm and relaxing atmosphere. The staff are super friendly, making every visit enjoyable.
After 11 months of being a member, I can genuinely say it’s meh.nMost of the reception staff is quite rude, argumentative and lacks customer service skills. The scanners at reception often don’t register my card for some reason even though I am scanning properly and instead of finding a solution, reception blames it on me and me not scanning the card properly.nEquipment is extremely outdated, aside from one cable machine which was recently updated, everything seems to be at least 15-20 years old. The suggestion to add at least one stair master fall on deaf ears. Lat pull down machine has so much dust at the top it’s basically a dust carpet at this point.nThe gym takes on way too many members so often times there is no space to train.nThe best thing - and honestly the thing keeping me at this gym - is Pilates reformer classes. When I joined I wanted to do boxing but this was axed and never returned which is a big shame. The Pilates instructors are lovely and that’s the part I can genuinely recommend.nOverall, for the amount of money they take, its only worth it if your doing Pilates and can work out in off peak times. Otherwise, get ready for equipment hogging, influencer recording and outdated, dusty equipment.nEdit: I forgot to add, nobody contacted us members about at least partial reimbursement when the ceiling of the shop below collapsed and we couldn’t use S&C, cycling and some machines for almost a month. They took the full amount of money due for that time period even though we couldn’t use the full gym. The pizza shop downstairs is still closed so I’m not sure how safe it actually is to use that part of the gym.
I love how the gym opens nice and early. I’m still researching what time suits me better. Staff have all been very friendly and helpful. I haven’t tried any classes yet or been during the evening as I’m quite a newcomer
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Virgin Active map

Directions to Virgin Active with public transportation

The Lowry 120 meters
29
53
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Huron Basin 150 meters
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Mediacityuk 180 meters
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Central Bay 190 meters
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