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Virgin Active

  1. Leeds
  2. Leeds Sports Clubs

Reviews, get directions and contact details for Virgin Active

Virgin Active

Story

When you join Virgin Active Leeds Kirkstall Road you become part of our family. We’re here just for you. From brilliant service with a smile to money can’t buy treats, we let you know it’s great to have you around.

Address: 7 Cardigan Fields Road , Leeds LS4 2DG, XWY, GB
Phone: 0113 224 6601
State: XWY
City: Leeds
Zip Code: LS4 2DG

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Reviews
Bannatyne Leeds. What a phenomenal staff team! Especially the young lad on reception!! Sorry I didn't catch his name! I am a member of the Wakefield branch and called the Leeds gym this morning from LGI children's hospital. After two days of not being able to shower due to caring for my sick child I managed to break away for a hour or so, rather than drive all the way home I thought I'd try the gym thinking it was a long shot as I had no key fob, no towel, no ID, nothing! The staff were honestly amazing!!! Rushed me through had a towel waiting for me at reception, showed me where to go and sorted me with a replacement key fob in seconds. You've restored my faith in people, I will be forever eternally grateful to you guys for your kindness! And I will be using this branch from now on! From the bottom of my heart, thank you, thank you, thank you! x
I've been a member for 18 months 1. Machines constantly breaking and never enough clips for the cable machines 2. 2/3 of the water fountains have been broken for several months. 3. Gym floor is never tidy, members dont re-rack and neither do the staff. 4. Steam room/sauna usually break once a month 5. Spa pool has never once had all the jets working 6. Swim classes held only during peak times so lane swimming is limited and even then unenforcedslow people i fast lane and visa versa 7. Bad smells in the showers, like full on athletes foot 8. I've had my towel stolen. 9. It's reasonably priced 10. Good enough variety of equipment. 11. Free parking can get very busy
Limited direct email communication to members when facilities not working. The spa area has been "problematic" at various times this past year. You just arrive & it's not working/closed. They have a full email list for ALL customers but seem to rarely use it to proactively inform customers. It's not difficult & it's about customer service. It's a failing which could so easily be remedied.
Really don’t advise going to this gym if you are a woman and plan to use the spa facilities. I have been to the pool/spa area about 6-7 times now and every single time it has been me and about 20 men at the spa - not a woman in sight. Makes it quite an unconcomfortable experience - especially when men try chat you up when you’re lying on the sun loungers. Gym itself is good and staff are lovely - but the female to male ratio really makes it not a nice experience
Quite possibly the dirtiest gym I've ever been in, the spa area is in a disgusting state. Scum build up all over the jacuzzi, hair, spit and chewing gum in the steam room and sauna. The stairs down to the spa are black with dirt and the male changing room looks like it hasn't been cleaned in months. Gym kit out of order constantly with barely any attachments. Avoid at all costs.
Lovely place for training and RELAX! Sauna, steam room. Swimming pool. I loved it. When my other gym membership finishes, I go definitely there! Fantastic time, 4 hours spent there. If you tired you can lay down on trench and relax!!!! Great place in Leeds for a healthy style of life and membership is not really expensive. Thanks a million!
Paid £25 for a 1 day pass absurd price, if it was a 2 day pass that would be a little more reasonable, especially since monthly is £33. So doesn't take into consideration visitors by having an unfair price and quality of gym doesn't really warrant these prices.
This company is one of the worst establishments both in the gym and admin. The facilites have been regualry shut including the pool and spa area whilst still paying the full ammount. The gym equipment is both limited and reguarly broken. And trying to cancel has been a nightmare with random charges and fees and extreemly unhelpful admin teams who do not reply to emails. Signing up to this buisness is one of the worst ideas, id go literally anywhere else given the option
Unfortunately had a bad experience with cleanliness. The steps down to the spa were filthy, they gave off a smell of what I can only describe as wet dog, the spa jacuzzi pool had a scum line around the wall leading to the lay down jacuzzi beds, the spa lights were so bright. When I last visited some time ago the lights were blue and it had a lovely spa feel with the jacuzzi pool lit up not sure why they’ve made it like it is as now it feels like a cheap leisure centre not a spa. Changing room floors also dirty really not nice to walk on bare foot. Shower water pressure was terrible. Would have been 1 star but the lady on reception with blonde hair was really nice
Spacious, has a large gym with a good variety of equipment, decent spa section with 3 different saunas and a warm pool basically, has a swimming pool as well, nice cafe section where you can chill regardless of what your doing as well.
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