uka247

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Address: King Charles II House, Headlands Ln, Pontefract WF8 1BQ, UK

Phone: 01977 781490

Website

State: West Yorkshire

City: Pontefract

Zip Code: WF8 1BQ

opening times

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

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related searches: Uka247 pontefract reviews, UK assistance home Emergency

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Reviews

Called out via Admiral Insurance.  Boiler had lost pressure.  Cameron arrived. Absolutely brilliant service, through out, got heating back on quickly and even went round to bleed radiators for me.  Everybody I spoke too were fantastic and friendly.  Would definitely recommend

Terrible, we booked an engineer to come stop a macerator from leaking everywhere, a couple of hours later he rang to say he was on his way. Once the word macerator was mentioned, oh no sorry I can't deal with them, even though we'd asked for someone when booking that they could, we've had problems in the past and know not everyone deals with them. Don't worry he said, I'll call the office and they'll sort you an engineer that can help, 48hrs later nobody has called. Gone elsewhere, don't waste your time.

Emergency engineer called out was rude and clearly hates his job. Luckily my neighbour had already stopped the leak or my house would have been flooded as they took 6 hours to arrive. Would not recommend.

Absolutely awful experience via Admiral insurance for a complete boiler breakdown. UKA call within the hour to comply with the Admiral contract but it is just to let you know they will send an appointment- waste of time. I got an appointment via text and accepted it but no engineer turned up. Rang Admiral to chase. UKA told Admiral they will ring me within 2/3 minutes. Waited 30 minutes. No call received. Ring Admiral back again to be told that UKA has said it can’t make the appointment as the UKA notification system wasn’t working and next appointment is tomorrow. If you get assigned UKA via Admiral, request a different contractor instead

Following negative experience with Dyno Plumbing a couple of times, it was refreshing to see that not all tradespersons are the same. The 2 gents that visited me were courteous, respectful, and quick to mitigate the issue.

Absolutely brilliant customer service, rung up late Friday night, spoke to someone about getting an engineer out to fix my mother's heating and gas service after moving into a new property, engineer turned up, sorted the issue and did a brilliant job, phenomenal work by the engineer and even better work by the call handler James Moreton. Brilliant job.

We were very pleased to have Jamie Humble who is a full- time employee of Boiler Plan, representing UKA247, to undertake a very complex and difficult re-piping work on our large central heating system.  The work was completed to an extremely high standard and very cleanly executed to our entire satisfaction.  We are extremely particular about the quality, especially the finish, on any work undertaken in our home and Jamie fully met our exacting standards. We thank him for providing such a careful and considerate service.

My insurance company used them to get a boiler engineer out, the boiler engineer was fine had to order parts, now 3 days later my emergency boiler repair is still ongoing phoned them and was told the engineer who came out last time was busy but they didn't want to send anyone else so I would have to wait another day until he's free. meaning no hot water or heating for 4 days.

UKA Assistance seems to me a very professionally run company, who I find easy and pleasant to deal with by phone and email.  I have worked with the company now for around two years and I can say that I am very comfortable getting work from them due to their professional attitude, fairness and consideration with regard to the type of work, and their logistical and timing requirements.  I look forward to continuing my work with the company.

Utter joke and by reading some of the reviews I'm seeing a trend of additional parts needed and the main issue not being dealt with. Did not appear for 2nd app for boiler and didn't call to say that they weren't, as a key worker working 12 hours shifts and night shifts I find this appalling. Also charged my insurance for 2 hours labour for them being there 20 minutes and for an expensive part which then turned into it needing another part which of course was over my cover. Will be getting someone else to fit the part and will also be getting them to check if a part they said they fitted was needed and if it was actually fitted and if not il be contacting trading standards.

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