Ty-mawr Lime Ltd

I have been an occasional customer of Ty Mawr products and courses for several decades. I recently placed a fairly large palleted order, including four tubs of their 'Fat Lime Putty - Fine' for making up into plain limewash. The lime putty was sloppy (not very fat) and was off-white - the colour being no good for maintaining previously limewashed walls, even though their description states it is 'ideal for this purpose'. Since I have never had a problem making pure-white limewash, I contacted Ty Mawr. They repeatedly failed to reply to my emails. Eventually I spoke to the business founder, Nigel Gervis. After several broken agreements to replace the product, and more unanswered emails, I bought from elsewhere. 24/3/2017 update: I was pleased to receive an unsolicited email from Diane at Ty-Mawr, explaining that they had messed up and that they had rediscovered my complaint as part of their ISO9001 procedures. They have now collected the lime tubs and given me a refunded. They have therefore redeemed themselves.
3 8 years ago (24-03-2017)

The two courses (pargeting and lime plastering) I attended were well taught with a variety of people learning about lime - professionals and homeowners like me. They give useful advice over the phone and after the courses I was able to use lime in small areas and knowledgeably employ experienced tradesmen for more extensive work. Their products are of good quality and promptly delivered.
5 9 years ago (16-05-2016)

Helpfull...interesting...informative...anything you need to know these are the ones to ask and learn from.
5 8 years ago (27-07-2016)