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Twelve Transfers - Airport Taxi London

  1. London

Reviews, get directions and contact details for Twelve Transfers - Airport Taxi London

Twelve Transfers - Airport Taxi London
Address: Jhumat House, 160 London Rd, London IG11 8BB, UK
Phone: 020 3479 5700
State: Greater London
City: London
Zip Code: IG11 8BB

opening times

Monday: 3:00 AM – 11:00 PM
Tuesday: 3:00 AM – 11:00 PM
Wednesday: 3:00 AM – 11:00 PM
Thursday: 3:00 AM – 11:00 PM
Friday: 3:00 AM – 11:00 PM
Saturday: 3:00 AM – 11:00 PM
Sunday: 3:00 AM – 11:00 PM

Update Info

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Reviews
Wow! I cannot express how satisfied we were with the service offered by Twelve. From start, beginning with the booking process and up to the date of the actual journey when we found our lovely driver waiting for us, everything went as clockwork. I had some question regarding how we should schedule our pickup from the airport, but the customer support helped me solve this problem with ease on their chat feature. It's nice to have this option, seeing as sometimes you are not available to talk on the phone, but to save call costs too. After the booking was completed, we received an instant confirmation detailing all info we needed for the transfer. A few days before the journey we received further update and were asked to confirm all is still OK! I found this assuring as they made us feel taken care of. We then received the driver's details the day prior to travel, and once we landed we received all the notification that our driver was waiting etc. Upon arrival at the gate, we found our driver with ease as he had a big board with our name on it. He assisted us with the luggage and offered us some useful info, like getting an Oyster card if travelling by public transport and what is nice to visit around London. The return journey a week later went ahead just as smoothly, and overall, we couldn't have been more satisfied with the service received, especially considering that the costs was quite reasonable, comparing it to Heathrow Express or a black cab for that matter. Would definitely recommend and would again. Keep up the good work!
7 years ago (02-03-2018)
Good price, good communication and was kept updated before my journey. Driver was very polite and overall a good service! Would definitely recommend to friends & family. Thanks!
7 years ago (06-04-2018)
Twelve Transfers is an utterly unprofessional company. They did not turn up to meet a passenger in the Heathrow airport after being provided with the precise details on whom and when to meet and with mobile phones for references. No one even called from the company to these mobiles. Notwithstanding that the company sent a confirmation of the booking with the driver details and correct pick up time, I have only received an email few hours later after pick up time about cancellation of the booking. No notification of booking change was made whatsoever. Never use their service - it is just a matter of time until you get into a trouble with them.
7 years ago (18-04-2018)
Mixed feelings. On one hand, the service was great. All went smooth. The driver was polite and the car was clean and comfortable. On the other hand, the day after we received an email with a demand to pay additional fees under the claim that the driver had to wait for us for a long time. We have scheduled the pickup for 00:40 and met the driver at 00:35. We sent them an email explaining this, but they insisted that we need to pay extras for parking expenses and for the time the driver waited for us (approx. 1 pound for every 3 minutes). We paid the amount but definitely would not use their services in future.
8 years ago (12-11-2017)
This was one of the better transfer experiences. The driver arrived a few minutes early, the car was very clean and seemed new. We arrived where I was going with time to spare. A big plus point for the very friendly driver. We had a very pleasant chat along the way.
7 years ago (04-03-2018)
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