Turnpike Plumbing & Heating Ltd

Reviews, get directions and contact details for Turnpike Plumbing & Heating Ltd

Address: The Sidings, Knowle, Fareham PO17 5LZ, UK

Phone: 01329 833880

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State: Hampshire

City: Fareham

Zip Code: PO17 5LZ

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Reviews

My husband called Turnpike Plumbing today to attend a leak on a central heating boiler at our new home in Barns Green and Turnpike are the nominated contact point for Berkeley Homes, our builder, 1st impressions were good, but they rang back to say our warranty was invalid because the boiler should have been serviced after the 1st 12 months and we were 6 weeks outside this period, ok but the leak is from the supplementary electric heater coil seal, this is behind the sprayed on foam and likely a manufacturing defect. If the boiler had been serviced its hardly likely that the engineer would strip away the sealed foam jacket!!

So having spoke with NHBC/British Gas it turns out that provided a boiler is serviced within 3 months of the anniversary of the 1st year, then the warranty remains valid in any event.

The customer care provided by Turnpike fell well below the standard i would expect from a sub contractor of Berkeley, had the individual i spoke to simply said "Look lets get out and find out what the problem is and stop the leak (which is now into the down stairs hall) and if it turns out to be something that might have been picked up on a routine service then we may have to charge you, i would have accepted that, but hiding behind a warranty out by 1 month and 12 days and when i asked how i progress this to be told to ring a plumber ( I though they were plumbers?) is unacceptable.

Perhaps we were unlucky with the individual we spoke t? Meanwhile  Berkeley customer service has been exemplary

 8 years ago (12-05-2017)

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Turnpike Plumbing & Heating Ltd

Reviews, get directions and contact details for Turnpike Plumbing & Heating Ltd

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