TUI Holiday Store

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"We're part of TUI Group - one of the world's leading travel companies. And all of our holidays are designed to help you Live Happy."

Address: 117 Mount Pleasant Rd, Tunbridge Wells TN1 1QR, UK

Phone: 01892 545211

Website

State: Kent

City: Tunbridge Wells

Zip Code: TN1 1QR

opening times

Monday: 9:00 AM – 5:30 PM
Tuesday: 10:00 AM – 5:30 PM
Wednesday: 9:00 AM – 5:30 PM
Thursday: 9:00 AM – 5:30 PM
Friday: 9:30 AM – 5:30 PM
Saturday: 9:00 AM – 5:30 PM
Sunday: 10:00 AM – 4:00 PM

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Reviews

We recently booked a cruise and summer holiday for 2023, the staff were friendly and knowledgeable and helped find the perfect cruise. They price matched the internet price and it’s good to know if there are any problems we will have someone to speak to face to face. Can’t thank the store enough.

I recently booked a holiday with Stephanie, she was absolutely amazing! She not only helped us find our ideal holiday she got us the absolute best deal. Saving us £££!  She also was able to show us activities to do in the area and book those for us too!

Booked a last minute trip to florida and Gemma store manager was amazing! VERY helpful, very informative and amazing with my 2 year old son helping keep him busy whilst booking our flights! Would highly recommend booking in store with this team.

Booked our holiday at TUI in Tunbridge Wells - the second time we have booked face to face here - where our Advisor Suzie was brilliant in suggesting options that were ideal and within our budget. Booked our hols within 30 minutes and really looking forward to going to Greece in June!!

Stefanie was really helpful, she answered all our questions we had and made the booking process of our next holiday stress free. We really appreciated all her honestly and incite.

Thank you to Gemma at our Tunbridge Wells store for helping myself and my sister to book a family holiday for 9 people and also helping us when we needed to make an amendment. Great service from Gemma, thank you

After last winters Covid-related uncertainty with the Crystal online bookings I decided to book next seasons skiing holiday through the local TUI store. Great decision, they couldn’t have been more helpful and pleasant. And they found what looks like a great Crystal package holiday, and at a really good price. 5/5!

Booked another holiday at TUI thanks to Stefanie who was a great help

Diosgusting, what a disgusting waste of space. Booked with them, they told us all sorts, clearly knowing nothing about the location, wont deal with anything, if the holiday turns out to be a disaster, everyone is going to know that the Tui travel store in Tunbridge Wells is to blame. AVOID AVOID AVOID.

We booked our hoilday a few months ago in store with nice guy  called Callum all was well paid in full .ordered our hoilday money to pick up later that week with a different assistant ,went back to pick it up hadn't ordered it 1 hrs wasted trip .we had problems doing our visa online at home rang store they said come in and they will help .go to store and the assistant was as much use as a chocolate fire guard she just sat there and said she is not aloud to help u have to do it your self which i had to do on the shop  computer while she sat there and said and did nothing.next problem was our boarding passes we were told to come in and they would print them out for us ,as we book our seats but the 4 times we have flown with tui we have lost our seats even though we had paid for them .Go into store to be told they can t do them till the time u board 5.30 but shop is closed then so that's another wasted trip to shop .the assistant we were served by turned out to be the manager well they need to get a new one she is rude ,un helpful and needs to get some customer service training .We will neve use or fly with tui again .If u want to book a hoilday use a different agent.

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Reviews, get directions and contact details for TUI Holiday Store

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