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Tranent Medical Practice

  1. Tranent
  2. Tranent Health

Reviews, get directions and contact details for Tranent Medical Practice

Tranent Medical Practice

About

GP practice covering Tranent, Elphinstone, Macmerry and surrounding areas

Address: Loch Rd, Tranent EH33 2JX, UK
Phone: 01875 610697
State: East Lothian
City: Tranent
Zip Code: EH33 2JX

opening times

Monday: 8:00 AM – 6:00 PM
Tuesday: 8:00 AM – 6:00 PM
Wednesday: 8:00 AM – 6:00 PM
Thursday: 8:00 AM – 6:00 PM
Friday: 8:00 AM – 6:00 PM
Saturday: Closed
Sunday: Closed

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related searches: practice id, online doctor appointments
Reviews
You are unique. Your personal appointment bookings open at 8:00. There are no available appointments at 8:15. I'm sorry I have no other choice and have to be with you. You only have one sensible woman at the reception desk. Everyone else has had their breakfast eaten. You should be ashamed of your attitude towards your patients.
First time using this practice and takes ages to get through on phone to get an appointment but finally got one and staff were all very friendly and helpful
Doctors are great if you ever manage to get an appointment before your condition goes chronic and you have to inconvenience them with a visit
Our experiences as a family dealing with this Practice has all been very positive. Any staff we have had contact with over the last 12 years since joining have been very positive, All the staff from, Reception, Nurses, Doctors & their Secretaries are all very helpful & understanding, especially considering the challenges all surgeries & the N.H.S. are experiencing
If I could give 0 stars I would based purely on the arrogance and intolerable attitude of certain reception staff. The GP’s and nurses themselves are great if you ever get past the receptionists. While I understand services are under pressure, the callous and damn right rude manner from certain individuals I have had the displeasure of dealing with is entirely unnecessary. The surgery have a prerecorded message warning patients to treat staff with respect, yet enable the reception staff to speak with none to their patients. Respect works both ways and the rude members of the reception staff seriously need to rethink their approach towards patients.nnWith genuine reason to request an appointment following a GP letter sent it has been impossible to arrange one. It took for a request to speak with the practice manager, who was polite and well mannered to finally arrange this.nnWhen you call you either cannot get through as lines are busy or when you do all appointments are gone to try again the following day. So in an attempt to get an appointment you call 5 mins early to ensure a place in a call que. Should you happen to get through a few minutes too early, you are abruptly told to call back as it’s not exactly 08:30am, to be told that appointments are not released until then. When you do call back you’ve no chance of getting through or when you do all appointments have gone. So how can this system work. They advise there is an online booking system which when you login there are no appointments for the next 12 months??nnThe policy for appointments is frankly appalling and unfit for purpose, not everyone is able to call at the specified times set due to childcare and work commitments. It has been nearly a week of me and my partner trying to arrange an appointment to review my child's medication and we cannot even do this.nnIf you do get through you are most often told to wait for a call before being asked to attend at the CWIC service held in the Musselburgh Primary Care Centre to see an advanced nurse practitioner.nnWhen registered to a specific surgery I expect to have an appointment at that surgery not have to travel miles down the bypass when unwell.nnMy faith in the running of this practice has been lost, the reception staff do not seem to care about the safety or wellbeing of their patients. Things really must change before it’s too late for someone and their family. The local MP will be advised of these issues but I remain doubtful that much will change.
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