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Townsend Accommodation Ltd

  1. Falmouth
  2. Falmouth General Contractor

Reviews, get directions and contact details for Townsend Accommodation Ltd

Townsend Accommodation Ltd
"Property Sales & Lettings"
Address: 92 Trevethan Rd, Falmouth TR11 2AX, UK
Phone: 01326 315000
State: Cornwall
City: Falmouth
Zip Code: TR11 2AX

opening times

Monday: 9:00 AM – 5:00 PM
Tuesday: 9:00 AM – 5:00 PM
Wednesday: 9:00 AM – 5:00 PM
Thursday: 9:00 AM – 5:00 PM
Friday: 9:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews
I changed over to Townsends as a landlord a few months ago and a lot has had to be dealt with during the short time I have been with them so I have got to know them well. They are extremely professional and every problem was dealt with swiftly and efficiently and they took a lot of responsibility off me with sound advice. I am so very glad that I have my properties in such safe hands now.
Very professional and friendly throughout the whole process. Were there to answer any questions we had whilst moving and couldn't do enough to help. They provide welcome packs at the end of your move which is a nice touch. Would definitely recommend and use again if the need arises.
We had a very professional and excellent experience renting with Townsends for a rental property in the Truro area. We liaised with Jodie who was always professional, kept us up to date with great communication and made the whole process very straightforward. Really recommend for professional renters.
My friends and I rented a student property from Townsend for the academic year 2021/22. We have been very disappointed with their treatment of us. Reported issues take weeks/months to be fixed, which would be understandable is they had a system that reflected problems in priority order but instead fix minor aesthetic issues while we were left with a broken washing machine for 4 weeks, a broken shower for 9 weeks and numerous other issues with key appliances. It was only after multiple phone calls and emails from multiple house members that our issues were logged let alone fixed. At the beginning of our tenancy we reported faults with the house from the previous tenants and we were told our oven was broken, a few days later someone came to clean the oven and we told the cleaner that it was broken so not to clean it. Townsend then sent the cleaning lady back after telling her that we had lied about the oven and that they had no idea why we thought it was broken. The staff don’t seem to note down problems or communicate with each other and then when we called again to follow up, they claim not to know anything about it. Perhaps this is genuine incompetence or more likely just unorganised staff who couldn’t care less. They are always very polite but this is no constellation as they manage to blame contractors or landlords for every issue that is brought up. There is no accountability for any problem. Other students have had similar issues to us but it seems to be justified each time by saying that this is simply the student experience. If this is the student experience we should be paying student discounted prices rather than £2500 a month. Another ongoing issue that we have faced with Townsend is them giving house keys to contractors without first telling us. On multiple occasions we have woken up to unknown men in our house and panicked before them telling us who they were and why they were in our kitchen. This was reported to Townsend who apologised and said it wouldn’t happen again. Despite our complaints on multiple occasions, strangers still let themselves in throughout the year. We also reported mould multiple times and were told to just clean it off the wall. Students are treated very poorly and aren’t taken seriously simply because we are students. Would not recommend this service to anyone hoping for a relaxed and comfortable tenancy.
We rented with this agency after the agents we were with retired. Townsend first visit to our rented property went very well and we were thanked for looking after the house. We had 3 inspections during our time with them and the staff were always very friendly and seemed like they really appreciated us there. When the owners decided to sell I had a phone call from a very kind genuine member of Townsend. The staff were all so kind and as we looked after the property we received our full deposit back. We would recommend Townsend and all the staff we meet were very friendly such lovely people.
Will Eva was great every step of the way when it came to leasing a property through townsends! Very responsive and helpful and generally a great guy. He’s also been brilliant in providing tenant reviews for properties leased down the line. Overall a great experience which I would highly recommend.
Got a great property to rent through Townsend, always such a quick response when jobs are needed doing on our place freezer, boiler etc Recently our current landlord decisioned to sell our property meaning we would have to leave. Luckily we had Roger from Townsend who took our case in such a professional and courteous manner; my partner is heavily pregnant due in a few days of writing this and he was extremely considerate regarding this. End result was that another landlord has purchased our property so can stay where we are for the future. I would highly recommend Townsends as they really look after their tenants; I don’t know about others experiences but for us they have been perfect, easy to communicate with and understanding about our personal life situations.
Will is a credit to Townsends, we’ve been lucky to have him as our agent multiple times and he always goes above and beyond. He was quick to respond to queries and made sure we were getting to see some great properties in a fast moving area. Very friendly and professional.PositiveResponsiveness, Professionalism
I was unfortunate enough to have my tenancy transferred to this company when the previous agents i signed up with ceased trading and upon checking the reviews,i was quite concerned about how they run. I had no problems with Tidmans and they acted very professional and done what they were supposed to but unfortunately Townsends don't follow the same professionalism. House inspections were carried out in my previous home without my knowledge or any form of correspondence which violates the housing act of 1988. I had potential new tenants and a member of staff from Townsends turn up again with no prior warning or even a courtesy message as i was moving my items out of the property. They rob money off the deposit and use dodgy cleaning staff to fabricate extra hours for cleaning.I spent a solid day and a half cleaning the house to a very high standard and it was immaculate in comparison to when i first moved in. An honest and professional cleaner could have gone over any small areas i missed in approximately an hour or perhaps two at a push and not the six hours she claimed for.I caught the cleaner out with her lies and she then refused to take my calls until i rang Townsends who also agreed that six hours seemed very excessive but then provided her with the exact same story that she passed on to me word for word. If you are a potential new tenant for this lot then be very very careful because they will extract the urine and take what money they can from you. AVOID!
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