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Townsend Accommodation Ltd

  1. Falmouth
  2. Falmouth General Contractor

Reviews, get directions and contact details for Townsend Accommodation Ltd

Townsend Accommodation Ltd
Address: 92 Trevethan Rd, Falmouth TR11 2AX, UK
Phone: 01326 315000
State: Cornwall
City: Falmouth
Zip Code: TR11 2AX

opening times

Monday: 9:00 AM – 5:00 PM
Tuesday: 9:00 AM – 5:00 PM
Wednesday: 9:00 AM – 5:00 PM
Thursday: 9:00 AM – 5:00 PM
Friday: 9:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

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Reviews
When your in a property, then can be half decent and helpful. However, after giving notice to leave the property, they become rude (even swearing at me during one of many phone calls), they take huge amounts of money from your deposit unfairly (getting charged for carpet cleaning & flea treatment even though we didn't own a pet) & without knowledge (took many emails and phone calls to even get a list of deductions & we were not informed of these before they were carried out) & when we finally got what was left of our deposit, it was almost 5 weeks since we had vacated the property. We will be avoiding any properties advertised by townsend in the future, undoubtably!
7 years ago (24-10-2017)
Townsend have managed my property for several years. They have been professional in their management, my tenants have always been more than happy and my property has always been let. Sadly it is human nature to complain rather than praise these days and please remember that there is always two side to a story!
7 years ago (12-09-2017)
Townsends are crooks. Huge charges at the end of tenancy. Black mould. Rude staff. No hot water for months. Broken toilet. Scumbags.
7 years ago (30-07-2017)
Very happy with this place. They've responded very well to maintenance issues and very courteous.
7 years ago (20-08-2017)
13 years of living in rented accommodation. Nine houses across the UK lived in within that time. - From all my experience, is the worst estate agent I have ever encountered. At the time (2010), they seemed to have a monopoly on the student housing in the Falmouth area. I can only hope this has ended, as the last thing I wish upon someone who has moved from their family home for the first time, is to get the impression that this is how customers should be treated. If I were to say the property had not been cleaned prior to moving in, that would be an understatement. The basement (of which we were shown around as being a usable space) was full of pizza boxes, litter and old gym equipment. When I phoned to ask why, I was told the basement was off limits. A lock was not installed on my bedroom door for seven months of tenancy, because they had forgotten to do it. We were not met at the property with the keys. We had to travel to the office that was (at the time) in the backstreets of Penryn. This was fine for us, but an acquaintance had to do the same trip with a broken leg as they would not make an exception. As a company, they are irresponsible, equivocative and their attention to detail is as poor as their customer service. Avoid if you can. (It's not often I'll review a company after seven years, but this really stuck with me and came up in conversation).
8 years ago (23-03-2017)
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