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TLH Derwent Hotel, Torquay

  1. Torquay

Reviews, get directions and contact details for TLH Derwent Hotel, Torquay

TLH Derwent Hotel, Torquay
Address: Belgrave Rd, Torquay TQ2 5HS, UK
Phone: 01803 400100
State: Torbay
City: Torquay
Zip Code: TQ2 5HS

opening times

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Update Info

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Reviews
Rooms were spacious and clean. The layout of the hotel wouldn't suit people with accessibility issues. The lift is small and would struggle to hold a wheelchair. The main lift was out of order.nThe buffet food was terrible. We struggled to get our Cutlery off the table as it was unclean and sticky. The next morning, we went out for breakfast as the thought of eating there made us felt sick. Both my wife and son were sick that night.nThe outdoor pool isn't heated, and the sea was warmer.nFortunately, we only stayed the night and moved on the next day.
When stepping into this hotel, it felt welcomed, you're allowed to use the faculties before check in if you arrive early which is brilliant! Discard the one star review because there is a hairdryer and there is toiletries provided. The rooms felt like you went back in time with the curtains, needs to be redesigned and a little more modern. In the rooms the windows cannot be opened but you are provided with a very good fan and a scenic view. The Dinner was lovely although there could of been more selections personally. Overall, they do great offers accompanied with a scenic view!
Beware the steps. I arrived at the hotel on Fri 21 June 2024 for a long weekend with my cousin. Location is good it's close to the beach and town centre. One of the lifts was not working so long queues for the only lift. Staircase was an option but stairs were small and narrow. Dinner was fine food was good. Got a drink from the bar but service was slow. Only one bar tender on duty. I noticed there were a lot of steps in all the communal areas. Went to the Starlight Lounge and watched entertainment which was fun and had a dance. When returning to my table I fell from the steps leading off the dance floor and have been in hospital for 4 weeks with several breaks in my arm and leg. I would warn anyone staying here to be very careful the steps are narrow and handrails not adequate. It's also dimmly lit in the Starlight Lounge.The steps I fell from had yellow and black hazard tape on them but nothing indicating what the hazard was. Wondering if anyone else has had similar issues at this hotel?
Having spent five days at this hotel, I must say I was very happy to be there. There were a few niggles, such as one lift not working and the fact that the TV remote in my room was not compatible with the TV set. However, I cannot fault the staff generally as they were pleasant and very helpful, the food was very good and plentiful and my room, though small, was perfectly fine. There was entertainment every night. I did not make use of the spa facilities, but the pools in particular looked most tempting. Thanks to all concerned for a good stay; I would happily return.
This is a difficult review to write because the hotel is excellent in some regards and terrible in others; Staff are very friendly and helpful. The food is excellent including the breakfast. The facilities for children are superb and the pool is very good indeed.nnThe hotel itself - the general infrastructure and architecture is poor. Everything is spread out to an unhelpful extent - the corridors are cramped and too hot. It's not a pleasant experience if you have luggage and children.nnThe rooms are basic but clean.nnI can't recommend this hotel but it certainly does have some redeeming features.
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TLH Derwent Hotel, Torquay map

Directions to TLH Derwent Hotel, Torquay with public transportation

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Falkland Road 160 meters
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Inglewood Hotel 170 meters
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