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Thrifty Car Rental

  1. Leicester
  2. Leicester Car Hire

Reviews, get directions and contact details for Thrifty Car Rental

Address: Garden Street , Leicester LE1 3UA, LCE, GB
Phone: 0116 262 0444
State: LCE
City: Leicester
Zip Code: LE1 3UA

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Reviews
Avoid avoid avoid at all costs. I booked and paid for a car for a two week hire. Turned up with multiple photo id's, driving licence, passport, letters from the government, NHS, and other officials. I don't get household bills as i was in an all inclusive rental with no bills attributed to me, so they refused to let me use the vehicle and refused to pay back any money back whatsoever . I will never ever use them again and will always dissuade anybody who is thinking about renting from Thrifty car hire. Absolutely disgusted. Hundreds of pounds taken from me. Appalling customer service, absolutely refused to reimburse me.
I would give Leicester Thrifty car hire zero rating, if there is any option for zero. Absolutely worst customer service by their staff and specially branch manager, he shouldn't be working as branch manager, as he doesn’t have any skill how to treat their customer. My company allocate them to give me a company car, they deliver me at home but after 2 days I find out its faulty. After long phone conversation and westing my valuable time they couldn't help me, so I went to their branch, after 40 minutes of waiting they exchange me a car which is small size, but my company allocate me medium size car. Branch manager says they don't have any other car. And no apology from him. Disgusting customer service. Save yourself the trouble and go with a different car hire company unless you enjoy unnecessary stress, questionable vehicles, and feeling like you're being taken for a ride—pun intended.
Racist and distasteful customer service staff. This is including Front Office, Management, Reception and customer service reps. Wouldn't touch them with a pole ever again. There isn't an option of grading them in a minus otherwise I would have, for the sheer insensitivity shown towards paying customers.
Absolutely shocking service! I booked for a rental online weeks ago. The booking was confirmed, I received a reference number AND the funds were withdrawn from my account. On the day of the start of the rental, I rang the company on my way there to confirm they had the vehicle, and they stated that there is no booking! After a bit of explaining, the booking form was found, but the car in question was not available. I agreed for a different car. I arrived at the shop with all my paperwork - which wasn't accepted for reasons I've never come across before, and at 5.30pm, I left the location with no vehicle and a refund receipt. I then had to ring around other places for a rental. Thank goodness Green Motion came to the rescue with a beautiful vehicle!
I dealt with them recently through Churchill insurance company. They are pathetic they should have picked up their rental car from my address yesterday and they still haven't been able to pick it up a day later. The guy on the phone says that they on their way to my place and it's been like this for the last 45 minutes. It looks like he's lying because he's about to finish work. No notification. The company is a joke.
Really disappointed with this company, a car was rented for me to use as a courtesy car through insurance. When they collected it i was honest enough to point out a bit of paintwork where the seat belt had been caught in the door prior to me using it. Neither me or the guy that dropped it thought to open doors and check for imperfections so after noticing I took a photo with date and time on that day. They've only gone back to the insurance and tried to make a claim so much for being an honest person!
Called in to Thrifty on Thursday afternoon. I thought there was no-one in reception, and called out "Hello" a few times. No answer. Stood waiting and after a few minutes a make youth then came out from behind the screen, saw me, ignored me and then walked out through the rear office door without acknowledging me. He then proceeded to walk put through the main vehicle door into the parking area behind and in front of reception. Then he came back, ignored me again, and sat down behind his screen wall again. What a waste of my time this company is... I will never go back to them. One star is one star too many... They deserve to fail on customer service alone. Pathetic.
Customer service is fantastic! Will offer you the best car available which are always spotless and clean and also cheap! I use to deal with Luke who has left but was a fantastic staff! 4 star because not very helpful over emails but overall would use thrifty any day!
Unreliable service, liars & poor customer service. Don't book with them, you will lose your money! August 2019: Booked a 8 seater car over a month in advance. 24 hours prior collection day I received an email to say "we look forward to seeing you tomorrow for collection", then 2 hours prior to collection I got a call to say no car available so don't bother coming in & will get full refund. I called the Headoffice & complained. It took them ages to come back with confirmation by which time I had booked with another company. They did not refund me as advised. When I took matters forward, the Headoffice lied about the entire situation. They are still sitting on my money.
This branch has been amazing. Everything that could of gone wrong for us.. well.. went wrong! But thanks to Zaina and her team! the touring holiday was made possible, they all bent over backwards to get what we wanted and couldn’t fault the service when returning the vehicle. Big thank you to the Leicester branch and will always use you again.
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