facebooktwitterpinterest
mobil menu

three 3

  1. Cramlington
  2. Cramlington Mobile Phones

Reviews, get directions and contact details for three 3

"Pop in for anything from 5G and Unlimited Data to top quality phones, we can offer support."
Address: manor park shopping centre , Cramlington NE23 6UT, NBL, GB
State: NBL
City: Cramlington
Zip Code: NE23 6UT

Update Info

related searches: three internet with legs 24gb, prepaid data sim uk, three mobile broadband pay as you go, 24 gb data sim, 12 month data sim, internet with legs 12gb, pay as you go sim, 3 data sim, amazon three data sim
Reviews
Went in store on 2 separate occasions to confirm I could get a phone on finance with no air time contract as I was contracted to O2 for 12 months. It was confirmed I could on both visits as airtime would start in year 2 of 3. Took out the phone but was then charged for airtime immediatetly. When I went in to complain I was told they cannot sell a phone on finance without airtime. So I was lied to. I said i could have bought the phone outright then which is allowed. Then when I ask to cancel they said I was out of 14 days even though this was the 14 day and Three customer services online agree and said to sort it out with the store. Complained to store again only to be told they will sort it out and call me back. 2 weeks later there is still no call. I have called the store 7 times in this period and no answer. I also have not been sent my contract by email yet despite them repeated taking my email address. Customer service is poor along with the knowledge that some staff have.
Went to the store after speaking to three on the phone. 25 mile round trip to be told I can't help you unless you upgrade to a business account!! I don't have a business, well I can't add your email address to your current account even with my photo identification. Had to ring Three again passed the phone to the assistant manager and hey presto it was eventually added hours later or is it? Apparently could take 48 hours. They really need to focus on aftercare as well as fooling people into deals they don't need or want. Not my first poor experience in this store. I've been a loyal customer for over ten years might be time to move my two contracts to another. It's an awful store and that must come from the top.
Having pulled my hair out over several weeks over broadband issues & getting absolutely nowhere using Three's ""live chat" & "technicians...??", i called into Three's Cramlington branch & "happy days", kelly & colleagues proved knowledgeable & brought my 3wks of internet misery to a welcome end!! I've now stopped pulling my hair out & in future, will bypass the "live chat" & call into Three's branch to dialogue with a real live human...thank you Kelly & colleagues!! Thank you you
Kasey and Kieron were fantastic. Aftercare service was first class too.
Casey helped us today, such a lovely young lady gave us advice on everything we needed and Ashe is a great asset to three.
Had a problem changing my sim only contract, phoned store 3 times and told they'd sort it, after nearly 2 weeks went back to the shop and spoke to a very helpful lady who told me to do the opposite of what the original girl told me to do which worked. The person I dealt with at first plus the guys I spoke to on the phone obviously need more training. Not be using this shop again.
Failure to give you a call back, information not passed over to other members of staff, just being notified of possible delivery dates. Staff very helpful when in store, but when you try to phone, not even an answer machine to leave a message as I cannot travel to shop to ask a question as its 50 mile round trip
Great informative staff. Lauren helped me out with my questions. Will be back in the future.
Complete scammers. Don't buy from this store. Upsell un-needed products and lock you into 24 month contracts. My partners dad was miss sold a phone and ripped off for a new contract. When he received the wrong coloured phone and went to return it we were told he must have lied about asking for the colour from the idiot manager, and told.we have to keep the wrong phone for 24 months. Also lied to about "free insurance" Now contacting ombudsman and and trading standards. Manager needs sacking. And probably will be after investigation. When we were in store complaining other people were also in store complaining about the same problem we were having!
Called in to replace an old broken phone. The staff could not have been any friendlier or helpful. Sorted the new phone and managed to reduce payments on my account whilst adding a third account for my Sons birthday present. Excellent experience. Thank you soo much.
Comment on this business

three 3 map

to add three 3 map to your website;



Copyright 2024 | All rights reserved.

You can use our top contact for adding and editing your business's contact details.
0.0027 Loaded in seconds

We use cookies

We use cookies and other tracking technologies to improve your browsing experience on our website, to show you personalized content and targeted ads, to analyze our website traffic, and to understand where our visitors are coming from. Privacy Policy