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Thorntons

  1. Newcastle
  2. Newcastle Chocolate & Chocolatiers

Reviews, get directions and contact details for Thorntons

Address: 146 Grainger Street , Newcastle NE1 5AF, XTW, GB
Phone: 0191 221 2890
State: XTW
City: Newcastle
Zip Code: NE1 5AF

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Reviews
Customer service when buying online is horrendous. The courier lost my order and despite filling out two online contact forms I did not get so much as an acknowledgment of my query. A week later I rang the helpline and requested a refund, I was advise a refund would be processed the same day. I then received an email to say they had reissued the order, I emailed back to say I did not ask for a replacement but simply wanted my money back. 3 days later I received a phone call saying could I please refuse delivery of the order and once they had the products back they could issue a refund. I asked for the complaints department and was advised they would email me an email address that I could send my complaint to. Hopefully the courier does not lose this parcel or it will be another month before I receive my refund! I will never shop online with this company again.
I'm sixty eight and Thorntons have never produced hand made sweets in my lifetime but I can remember when their products were not far off. My wife recently purchased a box of the Ferrero owned chocolates and boy are they grim. Ten varieties, but blindfold it would be impossible to differentiate between any on them - bland, sickly and cheap tasting. Say no more
Lovely little shop got a few lovely gifts from it staff are all very pleasant definitely worth a look
It's a lovely shop with friendly staff but you can buy a lot more than toffees and chocolates as they have teamed up with Hallmark
Some delicious chocolates. Beautifully presented. Good deals and the staff are so helpful and friendly.
Nice friendly shop. Always able to purchase really nice birthday/anniversary cards with good verses.
This at killingworth shopping centre and Thornton is a lovely shop .lots of lovely cards and twinkle window crystals . Worth a visit
Lovely cards, gift things and Thornton's chocolate
Thorntons chocolate is always worth buying when it is on offer as it is not cheap.
Thorntons is always reliable but it's also reliably over priced as well. Small place but has all of the usual stuff so nothing missing.
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