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Thornbrook Surgery

  1. High Peak
  2. Chapel En Le Frith Doctor

Reviews, get directions and contact details for Thornbrook Surgery

Address: Thornbrook Rd, Chapel-en-le-Frith, High Peak SK23 0RH, UK
Phone: 01298 812725
State: Derbyshire
City: High Peak
Zip Code: SK23 0RH

opening times

Monday: 6:00 AM – 6:30 PM
Tuesday: 8:00 AM – 6:30 PM
Wednesday: 8:00 AM – 6:30 PM
Thursday: 8:00 AM – 6:30 PM
Friday: 8:00 AM – 6:30 PM
Saturday: Closed
Sunday: Closed

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Reviews
Excellent service from Thornbrook. New online system easy to use doesn't require an account, passwords etc. Text offering f2f apt same day. Surgery busy as it should be unlike Whaley . Things have really improved here, lots of Doctors on duty and reception staff who are helpful .
Lots of attitude from the reception team. I was expecting a call from the GP with no specified time. Even though I was waiting by my phone, things like daily life and work meant I missed them. I don't appreciate them making out like it's my fault. If you want your patients to answer then specify a time and respect others time.
Medical records not updated.nHad no clue I have been in palliative care in 2018 till 2019. Had to sort out an appointment with a neurosurgeon to do with severe spasticity, due to their miscommunication I am still waiting a year later. Tried booking a bloodtest and was encountered with a passive aggressive receptionist.
I had a brilliant experience with Thornbrook surgery. I just called as I have an infection and I was told by the secretary that I would receive a call by the practitioner nurse. In about 5 minutes I received a call and was asked if I could be seen within the next 40 minutes. Unfortunately I was unable to do so as I was in work and was then asked about booking time the following day or was advised about the closest out of hours to visit and who I should speak to. Brilliant service and very caring. Well done.
Absolutely shocking place. You have to beg and plead for a blood test. So I'm not going there ever again for tests. Only seen one doctor there ever. They ignore Stepping Hill's instructions about your problems and simply do not bother. I'd rather pay 100 quid for a private blood test than run the gauntlet with their rude receptionists who seem to think they are better than any doctor. As I say shocking place. If I had run my business like they run their practice I would have been bankrupt in the first month.
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