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Thornbrook Surgery

  1. High Peak
  2. Chapel En Le Frith Doctor

Reviews, get directions and contact details for Thornbrook Surgery

Address: Thornbrook Rd, Chapel-en-le-Frith, High Peak SK23 0RH, UK
Phone: 01298 812725
State: Derbyshire
City: High Peak
Zip Code: SK23 0RH

opening times

Monday: 6:00 AM – 6:30 PM
Tuesday: 8:00 AM – 6:30 PM
Wednesday: 8:00 AM – 6:30 PM
Thursday: 8:00 AM – 6:30 PM
Friday: 8:00 AM – 6:30 PM
Saturday: Closed
Sunday: Closed

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Reviews
The surgery is ok, I've never met a doctor or nurse that isn't friendly and helpful.nOne criticism is they don't seem to have any data protection awareness. There's been a number of occasions when a doctor or nurse has left me on my own in the room while they go away to discuss my condition. They always leave their computers unlocked and logged in, which is a big no no.
They seem to have no knowledge of previous documentation when I was in palliative care and everything what entails from that. They do not care about people like myself with a complex disability due to a progressive illness. On top of this the Secretaries blocked me after I sent them an email because of changing my title on the waiting room board ftom Professor to Miss. They wouldn't make this mistake if I was a man!! I feel discriminated against by this surgery.
Quite simply the worst surgery I have ever had the misfortune to deal with, starting with the reception rottweilers and their superior attitude, phones that go unanswered, and doctors who cannot be seen without a fight.
Excellent service from Thornbrook. New online system easy to use doesn't require an account, passwords etc. Text offering f2f apt same day. Surgery busy as it should be unlike Whaley . Things have really improved here, lots of Doctors on duty and reception staff who are helpful .
Lots of attitude from the reception team. I was expecting a call from the GP with no specified time. Even though I was waiting by my phone, things like daily life and work meant I missed them. I don't appreciate them making out like it's my fault. If you want your patients to answer then specify a time and respect others time.
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