facebooktwitterpinterest
mobil menu

Thomas Cook Travel Ltd

  1. Andover
  2. Andover Finance

Reviews, get directions and contact details for Thomas Cook Travel Ltd

Address: 65 High St, Andover SP10 1LT, UK
Phone: 01264 568000
State: Hampshire
City: Andover
Zip Code: SP10 1LT

opening times

Monday: 9:00 AM – 5:30 PM
Tuesday: 9:00 AM – 5:30 PM
Wednesday: 9:00 AM – 5:30 PM
Thursday: 9:00 AM – 5:30 PM
Friday: 9:00 AM – 5:30 PM
Saturday: 9:00 AM – 5:30 PM
Sunday: Closed

Update Info
Similar places near
Page and Page - Independent Financial Advisers Page and Page - Independent Financial Advise... 62 meters Very professional and helpful company. I would have no hesitation in recommending the...
HSBC HSBC 64 meters Standard HSBC branch, offering all the standard services inside with usual opening ho...
Santander Santander 68 meters Everything seems hard work here..not that helpful to be honest.
Lloyds Bank Lloyds Bank 105 meters Helpful staff and good quick service
Marshall Insurance Brokers Marshall Insurance Brokers 111 meters
BrightHouse BrightHouse 123 meters Love this place! The staff are very helpful and friendly. I can finally have products...
Newbury Building Society Newbury Building Society 124 meters Friendly, efficient and convenient with good interest rate.
Nationwide Nationwide 128 meters Staff too slow
Parker Bullen Andover Parker Bullen Andover 158 meters We used this firm for a tricky house purchase, and a sale. The vendors agents and l...
Saxon Accountancy Services Limited Saxon Accountancy Services Limited 158 meters
Thomas Isaac Associates Mortgage and Financial Solutions Thomas Isaac Associates Mortgage and Financi... 162 meters
M W Accounting Ltd M W Accounting Ltd 166 meters Fantastic andover based accountant, we have used MW Accounting for many years and wou...
Barclays Bank Barclays Bank 174 meters Great, friendly service from staff in addition to a range of self service machines th...
Halifax Halifax 185 meters This is an amazing bank very helpful friendly staff .excellent service always
Protection & Investment Ltd Protection & Investment Ltd 203 meters
Ewe Cash Ewe Cash 210 meters Very satisfied with the simplicity and ease of using this service, no bulls**** just ...
Talbot Walker LLP Talbot Walker LLP 211 meters Talbot Walker have been our family’s solicitors for many years and have dealt with a ...
NatWest NatWest 212 meters Nice staff
Reviews
This have to be one of the worst places I have ever seen to book a holiday with. I am not saying Thomas Cook are a bad Company at all however the staff in the Andover Branch by the name of Roxanne and Rachel are the complete example of disgusting customer service. I and the Lead passenger's wife had went in branch to pay the full balance of the holiday, to which we were advised we couldn't as he wasn't present to authorise the transaction of his debit card thats understandable and explained that he could always phone and pay over the phone. We explained that he is away driving coaches for a couple of weeks and his wife has the debit card. The staff then said we would get a WARNING email by the 25th giving him a notice period to pay it but he's got plenty of time. Myself writing the review now called up thomas cook on the 21/10/2017 only to let them know that Len would be popping on on the 27/10/2017 to pay the full balance, To which I was then told it would be cancelled on the 25/10/2017 if the full balance wasn't paid which contradicted what the Staff had told myself and the Lead passengers wife to our face. She then threatened to cancel the holiday if its not paid. Dissatisfied with my service I called the Basingstoke Branch and sought advice from a consultant called Kieran, He was very helpful and went well beyond what he needed to do for us. which is sad because Kieran looked after another Branch manager and branches clients really. When I got an update Roxanne and Rachel both spoke with Len the lead passenger a 70 year old man scare mongering him to pay a fee or it's cancelled being extremely rude and made no effort what so ever at all to attend to his needs and even try to help in anyway. Len ended up paying the fee over the phone to hold it for another two days then paying the full balance as he said he would. Booking a Holiday is meant to be an exciting experience, something to look forward too even more if your 70 years old and still working full time. But in no way was this exciting it was so stressful and the manners, Attitude is disgusting. He has booked the same holiday for years and years and never had a late payment. When the Thomas cook plane tyers melted in Gambia because of the pilots errors he was not compensated what so ever and to return as a customer and be put under stress for loss of money, spoken down too and scare mongered is disgraceful. I previously trained staff in customer service and telephony and the example both Rachel and Roxanne showed is the absolute pinnacle of bad customer service, Everything a good customer consultant should avoid. Myself and his wife were literally in the branch alone for about 8 minutes before they came through and sa behind there counters. Good break was it or? that the shop floor was left un attended. I called from my work desk which naturally calls are recorded where I work as well as the initial call i recorded of there conversations with the Lead passenger and will be following this review up. 1* is generous in the Andover branch I advised you use many of the other travel agencies in andover such as Hayes travel , toucan Travel or Bath Travel Disgraceful Rachel and Roxanne
8 years ago (03-11-2017)
Thomas cook Andover are without doubt the worse travel agents I have ever experienced. They booked out very first family holiday to Disneyland Paris. Gave us the wrong time for the Eurostar so missed he train. Expects us to pay for the travel to get to Disney when we had already paid for it. Missed the service of the luggage which we paid for. Had to buy our own meals on day 1 and on the last day as they messed this up as well. On top of this it took 20 hours to get there and were exhausted and missed the first day of our holiday. Would have been quicker to have driven. They now claim that this was Disneys fault and will only offer a fraction of money as compensation. An outrageous experience and we will never use them again. I should also mention that the supervisor at the Eurostar Ashford has reported that this is not the first time Thomas cook had done something like this. The service from one person in Thomas cook. A women is without doubt one of the rudest people I have ever enoucnted... No customer service skills at all. Avoid Thomas cook at all costs unless you want you holiday ruined.
8 years ago (01-09-2017)
Comment on this business

Thomas Cook Travel Ltd map

to add Thomas Cook Travel Ltd map to your website;



Copyright 2024 | All rights reserved.

You can use our top contact for adding and editing your business's contact details.
0.0034 Loaded in seconds

We use cookies

We use cookies and other tracking technologies to improve your browsing experience on our website, to show you personalized content and targeted ads, to analyze our website traffic, and to understand where our visitors are coming from. Privacy Policy