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The Perfume Shop Ltd

  1. High Wycombe
  2. Hi̇gh Wycombe Clothi̇ng Store

Reviews, get directions and contact details for The Perfume Shop Ltd

Address: The Gateway Centre, Coronation Rd, High Wycombe HP12 3SU, UK
Phone: 01494 539900
State: Buckinghamshire
City: High Wycombe
Zip Code: HP12 3SU

opening times

Monday: 10:00 AM – 6:00 PM
Tuesday: 10:00 AM – 6:00 PM
Wednesday: 10:00 AM – 6:00 PM
Thursday: 10:00 AM – 6:00 PM
Friday: 10:00 AM – 6:00 PM
Saturday: 10:00 AM – 6:00 PM
Sunday: Closed

Update Info
Reviews
I bought two gift card for my girlfriend,Sadly this perfume shop online order is disaster as they keep missing perfume in their post,I don't know how that the weight of it is correct,any how never going back to them. specially when you want to talk to them over the phone is another disaster.nEvery body be care make sure you do video recording as I did for them before you open their postal box.
Ordered a perfume for collection and paid extra for it to be gift wrapped including personalised ribbon. I collect from the store and realise they have not gift wrapped or personalised it and despite charging extra for this on the order confirmation, it was not included as a separate line item. Contacted customer service and they state they cant see it being included yet they do admit that I was charged more than the cost of the perfume and the extra amount is exactly what the gift wrap and personalisation would have cost. Illogical customer service who do not see the error of their ways and instead I have to show them their mistake as they seem unable to comprehend a clear mistake on their end.
Senior management …nnThey think because of their big salaries they are better but the grass outside is the same for everyone…nnEgotistical people but really pathetic people
I purchased several bottles of my favourite perfume on line , but unfortunately one had a faulty top and leaked. After contacting their customer services and sending photos, I was told to return for refund, but given no assurance I would receive the postal costs. . It’s not feasible to go to the nearest store, a 40+ mile round trip. After packing the leaking bottle as best I could, but can’t prevent further leakage. I went to the post office where I was advised that they would not accept perfume . Back on line to ask for advice, I was told DPD would collect. However, DPD advise me they don’t accept perfume. Back to the on line services, only to be told to send it back by DPD collection. Not happy being so messed about. Asked for the contact details of their MD to complain directly, only to be told details not given out. I know she is Gill Smith - why is she hiding ? Why can’t they just refund like any decent company ?nFootnote: 14 emails backwards and forwards and this review i eventually I received a further email offering to simply replace the item without having to return the faulty bottle. Job done at last !
I have serious problem with the service I have received. My wife ordered 3 perfumes only 2 were delivered. I have not had any response from a customer service representative despite my 4 emails. I have no perfumes and no money back either and to add insult to injury no one in the company can be bothered to respond- just happy to take customers money . Absolutely diabolical service would not recommend to anyone!!!!
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The Perfume Shop Ltd map

Directions to The Perfume Shop Ltd with public transportation

Halifax Road 70 meters
18
4
643
Coronation Road 290 meters
18
4
643
Lincoln Road 310 meters
18
4
643
Lincoln Road 330 meters
18
4
643
Merryfields 370 meters
18S

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