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The Home Rental Company

  1. Carmarthen
  2. St Clears Real Estate Agency

Reviews, get directions and contact details for The Home Rental Company

Address: Unit 3 St Clears Business Park, Tenby Road, St Clears, Carmarthen SA33 4JW, UK
Phone: 01994 230333
State: Carmarthenshire
City: Carmarthen
Zip Code: SA33 4JW

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Reviews
Throughout the entire process of finding a property to rent, this company was professional and dutiful. I could not have asked for more, every query I had was dealt with comprehensively and expediently. At every stage, I felt reassured and confident that my needs were being met. In particular, Emily is a credit to the company, her knowledge and prowess was evident from start to finish. I highly recommend this company.
LANDLORDS BE AWARE: I was having dealings with a potential tenant without the use of an agency, and as a professional building surveyor I do my own background checks on tenants, and soon enough discovered the person was fraudulent - fake pay slips, poor credit, and in rent arrears just over £1500 - nearly 3 months to his current landlord. I had been made aware by the prospective tenant that he had recently looked at a property through The Home Rental Company but much preferred to go for mine. Needless to say, this was of no interest to me after my discovery. Understanding how much of a nightmare a tenant like this is, I took it upon myself to notify the branch so they could prevent this person renting from one of their clients. However, the female "senior"member of staff negotiator smirked and laughed and said that it was not her problem, it was the landlords her clients problem, she was just the agent and she had done her "checks". She even said that she had her own feelings that the person was dodgy. She and her female colleague were VERY defensive when I started to discuss the issue as they thought I was "stealing" their tenant. Any sensible, decent human being would have taken my information on board, as I had all the paperwork on me regarding the fraud. A very pathetic, unmoral way to do business. MONEY OVER ANYTHING. Do not trust their checks, and I absolutely advise landlords to do their own background checks if they feel something is not right. I would certainly recommend using a PROPER estate agency who actually have a name for themselves. There's a reason why this company is so small - they cannot obtain money or business the correct way, so they do it whichever way they can!
Leaving a review off my wifes business email as it wont allow me to give one off my email address. What a shambles was given the keys to a property with no electric, gas that could not be signed off safe from the plumber , when trying to contact the home rental company to sort it you just get escusses .. After 1 night at the property we had to leave because it wasnt safe . Trying to get the bond and months rent back over £1100 has just been a nightmare trying to communicate with their property manager who is joke .... when the home rental company wanted stuff from me it had to be done asap but trying to get help and my money back from them what a joke ... Please please dont use this company you will be sorry , unprofessional, selfish , dangerous company ......
My only dealing with this company was in looking for a let and from that I would not want them as my landlord. They did not listen to what they were being told, constantly calling and emailing with properties that were outside what they were told we were looking for. The last time I spoke with when and I said it was not suitable they just hung up! Bloody rude! They make you feel like you are nothing. We are still looking for a place but will Not use them, even if they had the perfect place no way. Should be zero stars.
I hate leaving bad reviews but I was really left quite shocked by our experience with The Home Rental Company. We are a young family with two kids who urgently needed to find a place to rent. Prior to viewing we stated we didn't want to waste anyones time - that we had a family so that needed to be ok with the prospective landlord, that we needed somewhere immediately. We viewed a property, loved it, and immediately drove to the office to show all the appropriate documents and sign a contract. On leaving the office I noted to my parter how helpful and friendly all the staff had been. Just before close of play that day, we had email confirmation that the landlord agreed to offer us a tenancy. The following morning we had to travel to the South Coast of England for my partners Mums funeral before heading to France to collect our belongings from our home there. On the drive down we received a call from the agency saying we were no longer able to rent the property as the landlord had decided to rent it to someone he knew. Over the course of the phone call we were given various excuses which morphed and changed as the conversation progressed. We just couldn't believe it. We tried to get a straight answer during the phonecall and were just left confused. We accept that until they had received our £200 holding deposit the property was to still allowed to be advertised and viewings to take place. We had planned to make the transfer that day less than 24hrs after viewing the property, given that it was a Friday, who knows if it would have shown on their accounts til Monday. If we had made this payment, would they have honoured us at the tenants or still let it go to this other mystery couple, who, at one point during the phonecall, had apparently already paid their holding deposit. If so, why were we even shown the property or at least told there was another prospective tenant whose deposit was on the way? We had specifically asked during our visit whether there had been much interest. Did this payment from this couple appear in the 24hrs between us seeing the property and being told we could no longer rent it? Did the landlord change his mind? If so why? Both my partner and I are good earners and home owners with perfect Experian scores - there would have been no issue with credit checks. Regardless of what went on, the way it was handled was morally wrong and the gentleman who made the phonecall to us was very unprofessional. As such, we had a van and ferry booked for France to pick up furniture we had no where to put, and a family with no where to live. Nursery and school plans were messed up, Christmas plans had to change etc etc. I would never use the Home Rental Company again.
Where do I Start....If I could give 0 Stars I would. For anyone looking to rent in Carmarthen stay well away from The Home Rental Company. They're Staff are incredibly rude, arrogant and are complete Liars. In my 22 Month Tennancy with the Home rental I had numerous problems which started on day 1 of the Tennancy and continued until I left the Property. They will lie to you to get you to sign for the Property and then deny all knowledge of any promises. They will not sort out issues you have with the property and will not allow you to have access or contact with the Landlord. Leon the Property Maintenance Manager is a absolute Joker, consistently caught out lying about numerous issues which when he was found out he then had the Managing Director of the Company send a letter to Me explaining Leon's Lies as missed typing. When on inspections He said he would do numerous things to help get issues resolved yet as soon as he gets back to the office just emails you telling you the issues are because of things you are doing E. G Mold, Damp from drying clothes in house or having curtains Closed too much. When you try and get things sorted they will just ban you from the office claiming your being threatening yet you have full proof that your not. In the end I had to get Environmental Health involved who set out specific things for the Landlord to carry out, with the Property having High Category 2 Hazards in perspective Cat 1 would be ceiling falling down etc Home Rental made me live in this Property with my Young Son which had dangerous and hazardous Conditions which they were unwilling to sort, would rather just argue over email and lie. For anyone looking at these please stay Clear. They will take your money and have Zero interest if you have any issues.
They managed a property for me, they let the tenant leave early without paying last months rent. They didn't pick up on tenant keeping pets against the agreed tenancy. Had to pay a lot of money for repairs. It was too stressful to take to a moneyclaim. The boss of the company Jamie almost reduced a family member to tears. No accountability.
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