The Flat Company

Reviews, get directions and contact details for The Flat Company

Address: 61a Queen St, Edinburgh EH2 4NA, UK

Phone: 0131 226 7733

Website

State: Edinburgh

City: Edinburgh

Zip Code: EH2 4NA

opening times

Monday: 9:00 AM – 5:00 PM
Tuesday: 9:00 AM – 5:00 PM
Wednesday: 9:00 AM – 5:00 PM
Thursday: 9:00 AM – 5:00 PM
Friday: 9:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

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Reviews

Have been a client of the Flat Company for 14 years and I cannot fault this company at all. The management of my property has been excellent over the years. The Flat Company ensure that my tenants are properly looked after in the first instance , which in turn means I can rest easy knowing that any concerns are dealt with instantly and both myself and the tenant are happy. After having real issues getting a reliable property management company many years ago , my search ended when the Flat Company came along ! I wouldn't go anywhere else.

 7 years ago (06-03-2018)

Elona, our property manager, and Daria were not only professional, but personable. They arranged documents online in timely order, and contacted us via email and mobile so to remind us of what was needed, systematically how it could be done in simple order, all within a tight deadline. The Flat Company have been a pleasure to work with, and they continue to be discreet, unobtrusive, and personably professional in offering further help to settle in and be catered for by a professional, timely maintenance team. Highly recommend them.

 7 years ago (08-03-2018)

I was debating whether to give 4 or 5 stars because there were a few issues in the beginning with the flat, but overall I am happy with everything. It's my first flat, so the whole experience was quite stressful, but prompt responses to all my questions helped to ease the stress a little. Before moving in, communication with Daria was super quick, and dealing with Elona from the very beginning of viewing the flat, to lease signing, to answering all my emails, has been fantastic. 

The biggest of the aforementioned issues: there was a lot of damp mold on the shutters in the living room, which took almost 2 months to fix as it was put as a "low priority." I think that level of mold should be more than just a mild concern, but it has been cleaned and painted over now. 
Reporting other mild issues has been quite easy on their website and I get an acknowledgement really quickly. 
I cannot fault them for communication, I just wish the flat had had a bit more of a checkup before I moved in. The windows were stuck (one wouldn't open, one wouldn't close) and the cistern was noisy and took forever to fill, and the shower room ceiling is dirty. But overall everything is going well, they have been really good to deal with.

 7 years ago (15-02-2018)

The Flat Company helped us get our first place upon moving to Edinburgh and were always very professional, kind, and very quick to respond to emails -- which I think is an underrated quality of a great letting agent. And the fact that we arrived in August (in mid-festival frenzy) makes their even-keeled approach even more appreciated. A first-rate team, and I'd highly recommend them.

 7 years ago (16-12-2017)

What a nice experience with this company, and in particular Elona Smith who assisted me with viewing a flat in Quartermile. She stayed on top of the details and was very professional, polite, and  knowledgeable. She has a petsonal touch that felt welcoming. I felt valued as a tenant, and in good hands. It was pleasant to be treated as an important client, not just one if a crowd. I would definitely use them again and recommend their services!

 7 years ago (12-03-2018)

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Reviews, get directions and contact details for The Flat Company

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