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The Family Dental Practice

  1. Wallsend
  2. Wallsend Dentists

Reviews, get directions and contact details for The Family Dental Practice

The Family Dental Practice

About

Welcome to the Family Dental Practice. Currently registering new NHS patients!

Story

We are a NHS practice providing all aspects of NHS dentistry for both adults and children. We also provide private treatments including tooth whitening and tooth straightening using the Quick Straight Teeth system.

We are currently taking on new patients and where possible provide a same day emergency appointment service.

Please do not hesitate to contact us and register with one of our dentists.

We look forward to seeing you!

Address: 31 Tynemouth Road Dental Surgery , Wallsend NE28 0AA, XTW, GB
Phone: 0191 262 3645
State: XTW
City: Wallsend
Zip Code: NE28 0AA

Update Info

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Reviews
My son has special needs and I have always seen to his appointments since being with this dentist since infants school he's now mid twenties. No problem now they want him to make appointment. Wasn't given a chance to explain properly the receptionist was so rude. They have my number and have been chasing me to let him know check up is due when I ring no appointments. I wouldn't care but he pays for all his treatment. I thought dentists were part of the caring profession.
Had a chipped tooth rang Monday afternoon while at work a wasn’t in any pain. Got an appointment for Wednesday which was fantastic, very professional and made me feel comfortable in my appointment
Called for an appointment and they first refused to accept anybody on NHS and then just to book an appointment they wanted to charge £75 for just booking an appointment which is extremely unprofessional, rude and misleading. I wonder how can someone charge you for the service that was not even provided yet. A rip off dentists
I first signed up to this dentist in 2019 and attending for check ups. In April- to august 2021 I had a filling and a root canal- I ended up needing three appointments for this as I would attend and they would get started and then realise they didn’t have the correct size filling and need to put in a temporary one. They even drilled the hole for the root canal and realised they couldn’t fill it on one of the visits. The dentist herself thanked me for being so understanding at the time. The did not allow me to book my next check up as they said their appointments don’t run 6 months in advance I asked about making an appointment for my partner and was told not to worry; they had a back log from covid and would contact People when it was their turn for a check up. We heard nothing. In 2022 I fell pregnant and had really bad morning sickness. There is no way I could have someone examining my mouth. As soon as I had my baby in June 2023 I rang the dentist to book in for an appointment. I was told that they couldn’t see me as they had removed me as a customer…. It had not yet been two years since I was seen. The receptionist then tried to tell me that I had never been a customer and that I was only seen because it was an emergency. She then backtracked again and said I could only attend if I was willing To pay, I couldn’t use my exemption. I informed her that I had dental insurance so that would be fine. She then tried to charge me £75 before even seeing a dentist. This £75 would not Be reclaimable on insurance as it was a joining fee. Now I am unable to attend the dentist as it has been over two years since my last appointment. However; at the time it had not and the receptionist was clearly trying to sign up more Private patients due to the increase in fees.
Richard and his team are amazing. Just had my 4th visit with them had 4 extractions and a denture fitted. Richard kept me calm and talked to me about everything that was happening. Can't thank you enough for my new smile
Excellent experience at this practice. I recently had a crown fitted which I was very nervous about, but the dentist, Richard, and the other members of staff put me at ease and I needn’t have worried. I returned this morning and had an air flow polish carried out by Josh. My teeth feel amazing and so clean. I will definitely have this treatment in a regular basis going forward. Thank you
Incredibly friendly and professional service. As good an experience as you could hope for going to a dentist!
I was so impressed with the care that was delivered at the Family Dental Practice. They are such a friendly team! Dr Richard Ridgway was excellent at putting me at ease and explaining everything carefully. I have neveer experienced a more friendly and gentle dentist. The hygienist Josh and the 2 dental nurses I met were also extremely friendly and competent. Thank you very much for the excellent care- I will be coming again!
Cannot rate this practice highly enough since my care was taken over by Patrick. My husband is seen by Richard and he is also very satisfied with the care and treatment received. I would defo recommend this practice to anyone looking for a new dentist.
Shame on you lot my dad Is in his late 70s been with you for years now you strike him off with no notification, then tell him to get his card out and pay £91 befor an appointment is given , How dare you treat oaps this way. Reply , you didn't even contact him to make him aware of this two year rule . he needs treatment ,but it's all about money and not paitant care .
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