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Reviews, get directions and contact details for The Eston Surgery

Address: 75-77 Bolckow Rd, Middlesbrough TS6 7ED, UK
State: Redcar and Cleveland
City: Middlesbrough
Zip Code: TS6 7ED


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Reviews
Just a reminder that this surgery is a disgusting disgrace of an establishment. Literally in the surgery on Friday talking to the doctor with a chest infection and vomiting for two weeks and the GP wouldn't give 2 more minutes. Insisting you make another appointment on Monday. So rather than sleeping to maintain some health you drag yourself up at 8am and ring them non-stop for two hours unable to get through. When you eventually get through the total amoeba of a receptionist crows 'we've been open since 8, and no, there's no appointments. You'll have to try again tomorrow.' Of course they don't care, the GP still gets his cheque the practice manager still gets her cheque because they're rewarded for the shockingly tardy and inhumane way they conduct their business. And it is a business at Eston Surgery. They couldn't care less about helping people.
Only been at this doctor surgery for a short space of time and the way the receptionist spoke to my partner this afternoon was unacceptable. We have never had to go down to put a repeat prescription in when been at other surgery’s the doctor has put them on repeat and we just collect from the pharmacy.
Just received a call from "Private Number" asked if I was Shaun, then started asking me questions, no explanation as to why, when I asked she said it was to update my medical records!! The questions I was asked are already on my medical records. If you have to call to ask for info you already have, clearly this is incompetence. Perhaps when you call people you introduce yourself and state the reason for the call. Had blood test done on the 25th July - checked online for results and called on a couple of occasions, now Im told that the results are there, just the doctor has not bothered to look at them, changed to this doctors a few years ago and am now wondering why.
Changed to this GP and I was spoken to like a POS because they don't like the medication I've been on for nearly 10 years. Great way to treat a veteran that struggles with mental health.
My daughter was given telephone appointment . No on rang her it took .e two days of constant timing to get someone to answer phone . If the line was free the phone call was terminated then constantly engaged. I will be making a complaint
GPs are excellent and I have always found the practice staff accommodating and friendly, couldn’t ask for better service
The first come first served system is horrible, been calling since the phone lines opened for 20 minutes, took 177 tries to get through only to be told all appointments gone and call back tomorrow. Now I have to run the gauntlet tomorrow again of constant calling in hope I get through before some other poor bugger. Terrible set up.
Doctors are wonderful but you can't get an appointment and the receptionists are down right rude.
Very professional and confident Doctor Paul
Comment on this business

Directions to The Eston Surgery with public transportation


Youth and Community Centre 360 meters
101
64B
St George's Road 440 meters
62
64
64A
64B
St Davids Road 460 meters
101
62
64
Telephone Exchange 480 meters
101

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