facebooktwitterpinterest
mobil menu

Testvale Surgery

  1. Southampton
  2. Southampton Doctors

Reviews, get directions and contact details for Testvale Surgery

Testvale Surgery
Address: 12a Salisbury Road Totton , Southampton SO40 3PY, HAM, GB
Phone: 023 8086 3100
State: HAM
City: Southampton
Zip Code: SO40 3PY

opening times

Monday: 08:30-18:30
Tuesday: 08:30-18:30
Wednesday: 08:30-18:30
Thursday: 08:30-18:30
Friday: 08:30-18:30
Saturday: 08:30-12:00

Update Info

related searches: dr robinson testvale surgery, doctor appointment, gp online
Reviews
Always feel that Testvale do the best they can, always helpful and welcoming a great service in general
This used to be a good practice once upon a time. I filled in the online form and it said it couldn’t help online and that I needed to see someone. So I called and the receptionist was rude and not helpful at all and said no appointments today available. I’d been seeing on social media a number of complaints about how rude the receptionist and bad the service has become and the no appointments ever available but only experienced this myself today being I don’t rarely go to see a doctor. What’s happened Testvale? You used to be such a good surgery
The best and most efficient surgery that I have ever used. The staff are very welcoming, friendly, and professional. The surgery is clean, and it has a number of different treatments on offer as well as numerous doctors to choose from. The booking in system is efficient and you have to wear a mask whilst on the premises. There are some pre-bookable appointments, and you can also call from 08:00 hrs to try and get an appointment on the day. Unfortunately, the 8am call is next to impossible to get through on. You can be number 27 in the queue by the time the phone system has given out all the information and advice that it has to do. Usually, it's not worth calling because the system doesn't prioritise the calls. Everyone who's calling wants an appointment, which can be very, very stressful and difficult to get. All of the staff are very well presented and provide an excellent quality of service at all times. Sometimes a doctor may over run, I would rather wait, the person obviously has a problem that is very difficult or distressing for them and they may need that few extra minutes to get the right help. It will state whether or not your doctor is running on time or not. I have nothing but positive feedback to give, especially as I have needed extra help in the past and it definitely made all the difference to me. I didn't feel like I was just another patient but a person. They definitely have and continue to give a superb, effective and efficient service in these challenging times. I would definitely recommend this Surgery to anyone who lives local. They do lot's of other services including blood tests and blood pressure tests. Diabetic clinic and many more. It has been less crowded since Covid because you can have a phone consultation or a face to face appointment depending on what you suffer from. I can honestly say that this surgery and the doctors that I've seen have literally saved my life, and I continue to get regular support from my GP.
Saw Dr Sean Insigne. A very empathetic man and show real concern for my health. I wanted to return to work but he advised against it as he had a care of duty to me. I am a support worker for independant living and Dr Sean Insigne made me realise I am no good to those I support if im not 100% and I need to think of my health as well. Hope to see him next time.
Just awful, will be writing formal complaint, luckily enough not my normal surgery, however, I was referred for a physio appointment. The chap I was seen by was totally unprofessional, & attitude even worse, spoke down to my like a child, & more interested in typing on his computer, didn't even bother examining properly what I went in for!. Luckily I have now been seen by a much more professional at my normal surgery, & immediately referred me for an x-ray & sent link for proper physio sessions. Hopefully will never have to go back here
Booked my brother in law, registered him Dr gave a full medical,and then a blood test all within an hour fantastic service, especially the receptionist thankyou so much
Very pleased with the service for all the members of my family. Sometimes we need to wait extra for our appointments but appreciate that some people with more severe medical conditions and co-morbidities require more than a 10 minutes slot for a Doctors' appointment. I'm particularly grateful to Dr. Zardis for the great care and prompt communication.
E consultation is a joke. Despite the email confirmation advising "Thank you for completing an online consultation. One of your doctors will now review your answers" this is never reviewed by a doctor and the reply is always "call and book an appoinment". I highlighted this to the practice manager who does not seem to think that wasting people time with a service that does not do what it says on the website is a issue. So instead of a qualified doctor as it states on website reviewing your case it is reviewed by an admin assistant who just fobs you off.
They lost my repeat prescription form for the 2nd time this year. I turned up on time for my appointment. Surgery had no record of the appointment. Notices everywhere saying do this do that. When any organization or person begins micromanaging in this way then there are serious issues not being addressed. All in all i find the whole place hostile and anti personal which it never was before. Please ladies in reception find something to do besides chatting amongst yourselves. You always appear to be disinterested as you pause from your idle chatter to deal with an inquiry. And please do not point at a notice and say there's a notice over there. This is not inclusive health care is it? It becomes discriminatory when you act in that way.
Been at this surgery for 20 years and Testvale have a great level of care throughout. The receptionists, nurses and GPs I've seen have all gone to great lengths to accommodate and I'm extremely grateful to them.
Comment on this business

Testvale Surgery map

to add Testvale Surgery map to your website;



Copyright 2024 | All rights reserved.

You can use our top contact for adding and editing your business's contact details.
0.0025 Loaded in seconds

We use cookies

We use cookies and other tracking technologies to improve your browsing experience on our website, to show you personalized content and targeted ads, to analyze our website traffic, and to understand where our visitors are coming from. Privacy Policy