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Tesco Express

  1. Durham
  2. Durham Supermarket

Reviews, get directions and contact details for Tesco Express

Tesco Express
Address: 17 Market Place, Durham DH1 3NE, UK
Phone: 0333 345 1996
State: County Durham
City: Durham
Zip Code: DH1 3NE

opening times

Monday: 7:00 AM – 10:00 PM
Tuesday: 7:00 AM – 10:00 PM
Wednesday: 7:00 AM – 10:00 PM
Thursday: 7:00 AM – 10:00 PM
Friday: 7:00 AM – 10:00 PM
Saturday: 7:00 AM – 10:00 PM
Sunday: 11:00 AM – 5:00 PM

Update Info
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Reviews
Poor customer service. A Clubcard offer that should have been on did not deduct from my bill, and when I went to the Customer Service Desk to query it, one of the assistants was very abrupt and rude, trying to make an excuse for the offer not coming off rather than attempting to fix the problem. I'm assuming she was a Team Leader, so she should have known better but she didn't even offer me an apology. I knew I was right but this assistant wasn't prepared to listen to me or look into it for me, so I ended up phoning the helpline and raising my complaint there. The person I spoke to on the phone was very helpful and understanding, and confirmed that I was correct and that it could have been due to a glitch in the system but they should have sorted it out for me in-store. In the end, he refunded the difference via a voucher to my email address, but it's a very long and complicated process if this is what customers are expected to do each time they are overcharged. This is the worst customer service I have experienced in a long time and I do feel that if this is how those in a position of leadership behave, then there is little hope for newer, less experienced colleagues. I seriously think this lady needs a refresher course in basic customer service and manners. I won't be shopping there in the future.
Shameless racketeering by the Tesco cartel. Probably the only Tesco Express a.k.a. extortionate prices that doesn't have convenience store opening hours. I bought cheaper bananas in the Canadian Arctic which were flown in.
Spacious and well-stocked. I like how they have a variety of brands, including the house-brands which are competitively priced. The reduced-to-clear section often has good deals. Very fast and no-frills checkout if using the self-service tills
Very busy in the evening. The queue was around the aisles and the staff were not that helpful.
Supermarket is an absolute joke, Queue all the way to the back of the shop only 1 cashier on the till and 1 manning the self checkouts. I felt sorry for the cashier as she looked stressed to bits. Customers been hostile to others who think they are jumping the queue coming from the drinks aisle when the queue is hidden in the next aisle. About time tescos realises that not everyone wants to use cards and do a job of cashier. Disgusting service from a big supermarket chain. No wonder little businesses are benifiting from you're greed.
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Tesco Express map

Directions to Tesco Express with public transportation

Market Place 70 meters
40
40A
Leazes Road - Millburngate Bridge 120 meters
20
204
204A
20A
22
22B
24
40
40A
41
42
56
58
59
6
65
ED1
N21
PR1
PR2
X12
X20
X62
Leazes Rd - Underpass Stand A 160 meters
40
40A
41
42
56
58
59
6
ED1
N21
PR2
X12
Claypath Millennium Place 160 meters
204
204A
64
65
X62
Leazes Rd - Underpass Stand B 170 meters
20
20A
22
22B
24
PR1
X20

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