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T-Mobile

  1. Chesterfield
  2. Chesterfield Mobile Phones

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"The leader in 5G – Now America’s largest 5G network also provides the fastest and most reliable 5G Coverage. Check out the latest from Samsung with our best Galaxy S23 deals and Samsung phone buying guide. We also have great Apple iPhone 14 deals, and OnePlus promotions as well. Shop this T-Mobile Store in Chesterfield, MO to find your next 5G Phone and other devices."
Address: 3 Low Pavement , Chesterfield S40 1PF, DBY, GB
Phone: 01246 205402
State: DBY
City: Chesterfield
Zip Code: S40 1PF

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Reviews
Never have I ever wasted so much time I have made 5 visits into TMobile stores and every time I leave disappointed. They wanted me to pay $280 upfront when my trade in covered the full value makes no sense was told I could get a free nord n200 if I didn't like my current device come to find out that's only good the day you sign up our bill is $45 more than the original quoted price about as bad or worse than att
I walk into this store for a simple upgrade and I was told the wait will be about an hour. After 3 hours of wait when I questioned the efficiency of the staff to handle clients in an expeditious manner, out of no where another sales rep shows up. I said I respect other clients waiting to be served and I just want to upgrade my phone. I am then informed there are no iPhones in stock in the store. It was such a horrible customer service experience and demand an explanation from T Mobile is this how loyal customers are treated.
Quick and efficient help. In and out in about 20 minutes with new device and plan.
Was tough to rate this based off our experience. Long time Sprint customer who was told to switch over to TMobile as our phones would not longer work after the Jan 1. When entering the store, there were not many people in there but a rep checked us in on her tablet. We had about a 45 min wait before someone helped us. The rep was great and knowledgeable. He replaced our sim cards and converted us over. However, they did not have any iPhones in stock so we were unable to replace our phones. We were never told of the significant phone plan changes that were made. We were just told it would be cheaper. The rep had me download the new apps but for whatever reason it took incredibly long. He put my phone on their wifi to proceed but that didn't make me feel good about the new sim. After a 3 hour visit we were able to leave w new sims, however we did not have our new phones, the apps didn't work, my service was garbage and were told when the new phones arrive we have to come back in. It's been a week and I still have no idea what our new phone bill will be since the app and the website does not tell me anything. Hoping for the best.
Excellent service, and given the best experience possible, under COVID-19 circumstances. All employees -properly- wore their facial masks, store was super clean, and staff was friendly! Reggie especially was helpful, as me and my four other family members were upgrading from broken old phones to new products. Dad was even given a half off discount on his line! I don't quite remember how that came about, but it did. Five whole lines for the family, with upgraded phones, for a fairly reasonable price! You do get what you pay for, and I believe that good tech is an investment. Again, Reggie was so helpful and transparent about info in the upgrade, and was super patient as all five of us learned from him about how to use our new phones, and he made us feel comfortable! He walked my parents through the prices and discounts and warranties, carefully explaining everything, and welcoming every question. He deserves all the good praise and he is incredible at customer service : Will be going back in the future!
RUDE, no type of customer service. They will not greet you. They’ll look at you like yo don’t belong there
I have read the reviews I don’t know whether a lot of those were on the weekend or not I can understand how the weekends can be crazy I was there on a Wednesday morning around 11 very nice personnel … I had to switch the phone over because I too was a Sprint customer and did not know why my phone wasn’t working… Was told about the the Sims card switch …
Stopped to get the details on upgrading my phone. Manager was super nice and professional. They are short staffed of course. But, waiting on everyone as much as possible. Will be back.
As long as I have been with Sprint which is a long time, this is the only location I come to for anything. Technology is not my first language but they are so supportive, patient and understanding. Excellent customer service; do not go to any Sprint location but Chesterfield Commons. Many thanks.
The employees are very professional and helpful with services with Sprint. They have a very positive attitude and try they best to make sure us customers are satisfied. Easy 5 stars from me
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