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Swan Inn

  1. Staines
  2. Staines Pubs

Reviews, get directions and contact details for Swan Inn

Address: Moor Lane , Staines TW19 6EB, SRY, GB
Phone: 01784 465106
State: SRY
City: Staines
Zip Code: TW19 6EB

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related searches: Swan Hotel Staines Tripadvisor, Swan Hotel Staines Menu, The Swan Hotel, Staines parking, The Swan pub, Boleyn Hotel Staines, Swan Hotel food menu, The Swan menu, Swan Hotel Bibury
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Reviews
In reply to the Managers comment on my 4 stars, rather than 5 stars. The customer service at the point of reservation was excellent. The service at the table and food was very good. The one thing that stopped me giving 5 stars was the I assume mandatory service charge of 12.5%. I normally always give a tip of about 10% but I prefer the freedom to decide what I want to give. Even if voluntary I do not want to go through the embarrassing process of asking for the service charge to be amended. To be honest, this 12.5% service charge would put me off returning as what would I do if I got poor service? Food and drink in restaurants is now very expensive in relative terms given the current cost of living increases. Add a mandatory service charge like this and it could put people off returning or even going in the first place. Food for thought re getting my 5 stars. Food & drinks: Good service. Nice food. Little expensive, moreso with included 12 1/2% service charge.
Fabulous find. The setting is beautiful and the building is quirky and cosy. The fudge, toiletries and coffees/teas are a lovely touch in the room A big thank you to Roberto? for his attentive service. Highly recommend
Just popped in for lunch - party of four. The Hophead ale superb as always. Fish & chips and crab burger decent. Two of us chose sandwiches one coronation chicken, one fish finger which were not great - the bread was dry on the outside - obviously cut many hours before, if not yesterday. The thin scraping of coronation sauce didn’t contain any convincing evidence of actual chicken, so a bit pricey at £9+. As always, I compare with the Three Horseshoes a couple of miles away - they offer similar sandwiches/wraps at similar prices, but always perfectly made, and gorgeous. Hence, always rammed to the rafters, whereas Swan more or less empty. Different gravy.
The kitchen staff are not trained here. We have now had two bad meals here arguably the first time was a few years ago on Christmas day and you would of thought there would of been some changes. However Last Friday we got some food here for a birthday meal and my mum ordered the buttermilk chicken burger. After taking the first bit she realised the burger was totally raw. She told the bar staff who completely agreed it was raw and gave her money back and offered her a pudding which she kindly refused.
On the banks of the Thames, with great views and a fantastic bar and restaurant. The food here is very good. Be aware, during the winter months and after heavy rain the height of the Thames can exceed the banks, so some local flooding may occur.Service: 5/5
Beautiful Ambience.... cosy ......enjoyed the seafood risotto...had ordered crab cake but it was not available...can sit indoors n as well there is lovely seating with river view...was cold .so we sat inside....good service !Service: 5/5
Situated in Staines beside the river, this historical hotel and restaurant offers a wonderful ambience with great views. Plenty of drink choices accompany the bar and restaurant food menu. Service was friendly and attentive.Service: 5/5
I took my family for Sunday Easter at the Swan in Staines. I had my mum my sister her wife and my amazing niece and nephew. The service was exceptional, and I felt like royalty. Food was great and they spoilt my niece and nephew, 4 and 8 months. View was great and I couldn’t have asked for more. The first waitress Pina was very friendly and helpful , she double checked our orders and asked for allergies. Priya took over and was superb. The whole experience was made better for all of us by the manager Ellisa. She kept the whole restaurant ticking over very well. Everyone was attended too and she made everyone feel great. The icing on the cake was when she gave out Easter eggs and chocolate coming to the kids. 11/10…..best time ever with my family …..thank you to everyone at The Swan for making this the best Easter with my family I have ever had …keep up the good work.
Reading the reviews , your place is seems to be proactive on here. Not many businesses seem to reply on Google reviews. Let's hope it's a good sunny summer for you. Lunch on Sunday is my fav with you.
Took my father for his 93rd birthday, Sunday Roast. Excellent food, service and location. 100% recommended.Service: 5/5
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