Superdrug

Reviews, get directions and contact details for Superdrug

"Here at Superdrug, we offer the best in trending beauty brands, everyday personal care and essential health products. With over 830 stores across the UK and Ireland, we bring the best in accessible beauty and health to the high street and online."

Address: Unit 2 134 Queensway , Paddington W2 6LS, XGL, GB

Phone: 020 7792 1146

State: XGL

City: Paddington

Zip Code: W2 6LS

opening times

Monday: 09:00-21:00
Tuesday: 09:00-21:00
Wednesday: 09:00-21:00
Thursday: 09:00-21:00
Friday: 09:00-21:00
Saturday: 09:00-21:00
Sunday: 10:00-22:00

Update Info

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Reviews

Very bad customer service by one of the  sales assistants today! I've never had any issues showing my university I'd and getting a 10%discount! "when she was a student, she used a discount card issued by Unidays or Student beans or something similar" that you pay £12-£13 yearly subscription!?!+"That's what the manager told her to say" Have used the ID in the same store beforewith other assistants and no issues at all!Used it at Oxford Street a week before, and the assistant manager was behind the till!No issues at all.

Another one of the many chain stores of the highly successful Superdrug health and beauty products company. I was very impressed with the support of the friendly, helpful staff. Who not only helped me to navigate to the relevant shelf but also gave me a special discount store card for future visits.

Visited superdrug to exchange an oralb toothbrush set I bought. I got this exactly under 2 months ago and went in to ask for an exchange at this store as it stopped working. Bare in mind, I have TWO immediate family members that work in superdrug who told me the company policy is that the store you purchased from can do refund or exchange on faulty items without it charging the store. A faulty sticker would be attached after changing. I went on 18/8/24 in the evening around 4pm and asked 2 team leaders and they both said i cannot exchange as it’s over 28 days. However, there is a partnership policy with oralb and superdrug where customers CAN refund/exchange within 1 year. If it’s within 2 years, you could directly contact oralb. I asked them to print my receipt for me instead.  I came the next day on 19/8/24 around midday to ask again, to where another team leader told me they cannot do this either. Instead, I’ve had to ask my sibling to take it to her store to exchange it as her manager was happy to do this. Worth £100+, I wasn’t even looking for a refund as I knew it was just a faulty device. But the workers at this store were dismissive and unwilling to even help. This store do not know their own policies and what they are doing when their manager isn’t in. Maybe they have been told to not do refund/exchanges, although that’s a team leaders job?!? I will not come here again or spend money here as I was regular for years. Also to add, the team leader was surprised to see staff discount on my receipt..Thinking I wouldn’t know the policy!!  I know superdrug managers and area managers check reviews so I hope they flag this with the incompetent team at superdrug paddington who did not help even once.  Will leave the review on trustpilot too for Zaidi manager and Darren area manager. You need to re-train the staff members so they are comptenent and aware of company policies because it is shambolic and a waste of time for me to do all of this.

Awful store refurbished but still no self checkouts so laborious queuing you don't get anywhere else.  Special offers not programmed into the till so you get overcharged and customer service completely useless.  Rewards card is a joke as you only earn 1 point for every £1 you spend vs 3 points at Boots.

Stuff is very unprofessional, service is rubbish , they follow you everywhere in the shop and make you feel uncomfortable. I have been shopping in superdug paddington for many years but in the last one year they must have changed staff . I never experienced this before and I won't shop there anymore. If I could I would give 0 star .

I have a member ship, I went to buy some personal needs, and I tried a men's perfume spray because there are a lot of scents, but there is an Indian person working there named Maruf who was very rude and did not respect customers and I asked about the manager to file a complaint against this person but they told me that he was not there, I bought my needs and left the place and the person at the cashier named ANS was very nice and friendly and apologized for his colleague's behavior, I hope the management punishes Maruf because he has no experience in dealing with customers and he is very rude

Seemed nice enough and they had the face wash I was looking for. Was really out of it from jet lag and the cashier seemed honestly concerned which was nice of her.  Doubt I'll need to swing in again, but it was a really pleasant interaction.

I had a really bad experience shopping in this shop today.  A staff threw a question to me very suddenly with a very defensive attitude ‘are you buying this?’ when I was trying an eyeshadow palette, the staff continued saying that ‘it is not a tester’. I then showed her the palette I was trying on my hands, it is a tester. Then she just said ‘oh! Some customers tried the non tester products…’ and tried to explained to me WHILE she was walking away, she was just making sure that I would not buy the tester by mistake.  the overall experience made me feel uncomfortable. I just wanted to leave the shop asap.

Thanks for pina the store manager she is very helpful  and decent person and the 2 ladies  working in perfume  section are very helpful and decent too this super drug store are one of the best ibeen in London  thanks

The worst Superdrug I have ever visited had long queues every time.

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Reviews, get directions and contact details for Superdrug

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