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Superdrug

  1. Bilston

Reviews, get directions and contact details for Superdrug

"Here at Superdrug, we offer the best in trending beauty brands, everyday personal care and essential health products. With over 830 stores across the UK and Ireland, we bring the best in accessible beauty and health to the high street and online."
Address: 1 Market Way, Bilston WV14 0DR, UK
Phone: 01902 401100
State: West Midlands
City: Bilston
Zip Code: WV14 0DR

opening times

Monday: 8:30 AM – 5:30 PM
Tuesday: 8:30 AM – 5:30 PM
Wednesday: 8:30 AM – 5:30 PM
Thursday: 8:30 AM – 5:30 PM
Friday: 8:30 AM – 5:30 PM
Saturday: 8:30 AM – 5:30 PM
Sunday: 10:00 AM – 1:30 PM

Update Info

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Reviews
Very poor customer skills of pharmacist. They don’t have enough staff and if one go on break then they stop working . I saw a pharmacist coming back from break I just needed to ask her if she is back . But without letting me say something she said “I am on lunch break!
I've been trying to get my sons perscription for literally a week from thee most useless of pharmacists! Church street! It took these two amazing ladies at superdrug minutes to sort It! Amazing pharmaceutical staff! Very friendly, knowledgeable and helpful! Thank you so much ladies, you do an amazing job :-
Products are ok, prices are pretty expensive can usually get better offers at boots or savers. I find the staff pretty rude on a few occasions when I have been in they are quite ignorant to customers speaking to each other on head sets. Not very friendly or approachable, don’t even smile or say please or thank you when serving. Having worked in retail myself for 15 years in different fashion and beauty stores I find the lack of customer care and rudeness quite shocking.
Very disappointed with service today... I ordered my repeat prescription on 28/7/2023, from superdrug Bilston. I called on Thursday to check if it was ready for collection, i was told i can collect on Friday 1st September, i informed the staff member that i would call on Saturday the 2nd September, which i did, to be told its is NOT READY FOR COLLECTION. Then the staff member preceeded to ask me who told me to come into the Superdrug store 2/8/23 with hostility towards me i front of other customers who was waiting... I had already taken a seat because of my severe back pain, so one customer had opt into the queue before me - the security camera in store will show the full incident. Then to top it all, the staff member who dealt with me did not confirm when i will be getting my prescription - i walk out of Superdrug with tears in my eyes. No, am not a happy customer, nor do i know which day, time i will be getting my prescription...
Booked flu vaccination. Smooth faultless process. Friendly professional staff. Thank you
Great store - even better staff! A special thanks to the lady who today took time to talk to me about cruelty free products and genuinely cared about my passion for it, something I know Superdrug is big on, hence being a loyal customer. She has even said she’ll look into cruelty free perfume for me a trcky one as most cruelty free/vegan purchasers know for next time I’m in. Thank you.
Collect my prescriptions from here. My prescriptions are always ready for me to collect with no waiting. The pharmacy staff are absolutely brilliant being knowledgeable, polite and a credit to their employers. Many thanks for such brilliant service.
This place is quite alright but it doesn't have all the good selection you can find in a bigger store. The prices are reasonable and l have never had any issue with the staff. My only dilemma is that they mainly cutter make up range for fair skin tone. People with darker skin shades can't find products suitable for them. It feels like a a chore that l have to travel all the way to Wolverhampton to match my skin before even buying online. I would probably not bother going in here again unless l just want nail polish.
Only place i get my makeup and hair dye i only go for one purple hair dye and these always have the one im after, staff are absolutely fantastic and will try there best for you, the woman on tills always makes effort to talk to you and make you feel welcome, beed more people in the world like that. Wont turn my back on these have had nothing but brilliant service
All I can say is I love superdrug... Great range of products.. and great friendly helpful staff.. definitely one of my favourite shops..
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