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Starling & Lock Ltd

  1. Stowmarket
  2. Stowmarket Electrician

Reviews, get directions and contact details for Starling & Lock Ltd

"It’s banking, but better.Apply in minutes from your phone, and discover why we’ve been voted Britain’s Best Current Account Provider three years in a row. Get powerful spending insights that help you spot ways to save, ring-fenced Saving Spaces, tools to manage your bills more easily, and more. It’s never been more important to understand your money clearly: we’re making sure you can.Choose from a range of personal, joint and business accounts. Heading abroad? There are absolutely no fees from us when you travel overseas, for using your card or withdrawing cash."
Address: 12 Aldis Ave, Stowmarket IP14 2DJ, UK
Phone: 01449 672763
State: Suffolk
City: Stowmarket
Zip Code: IP14 2DJ

opening times

Monday: 8:00 AM – 5:00 PM
Tuesday: 8:00 AM – 5:00 PM
Wednesday: 8:00 AM – 5:00 PM
Thursday: 8:00 AM – 5:00 PM
Friday: 8:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews
Tide bank is better. I don't think Starling bank is good for new start-ups. There were a lot of questions and I get they have to do checks in accordance with the law just like everyone else, but it really was ridiculous. I couldn't get any joy and the overall experience was to no avail with Starling bank. When researching business bank accounts for new businesses, I also saw Starling bank being ranked quite high for business bank accounts for start-ups. Tide bank was straightforward and quick and does not bombard you with questions. If you are looking for a business bank account for your new company, I recommend Tide bank.
I've used both personal and business accounts with Starling and they do exactly what I need them to do without any issues. Excellent UI, simple, effective and efficient. This is something Barclay's really struggles with. There's no confusion when using Starling. Savings pots works well, very easy to generate bank statements across a range of dates, easy to see interest reports, effective mobile notifications etc. Overall a very effective bank/app for people who just want simple banking and no complications. Which is exactly why I prefer modern day digital banks over high street banks.
It's uncommon of me to say this about a bank, but Starling really deserves it: I'm really happy I chose to bank with them. No hidden fees, user friendly app and funcionalidades and their customers support is outstanding! I needed them for different reasons, more than one time and they always went far and beyond to solve my issues in a very agile way. If you're looking for a modern bank that really listens to your needs,I highly recommend Starling.
To anybody hoping to open a joint account or individual account, read this review first. Had an absolutely appalling experience with this ‘Which? best rated bank’. Me and my partner are soon to be moving into our first home so wanted to get our finances in order, so we decided to do our research and find a well rated bank for a joint account - we came across Starling who were well rated for customer service. We then went to open individual accounts in order to open a joint account with the hope of making this our permanent bank, however, my partner couldn’t open an individual account as her application was being declined, we then contact Starling on numerous platforms to understand why, to which we received the same answer about not being able to disclose why… so we decided to contact them via phone and talk to an actual person only to be told ‘we do not know why your account application has been declined, on my computer it says your application is fine’. This summed it up for me, so here I am taking my money elsewhere.
If you value your time as a business owner - DO NOT APPLY for an account with this bank. Absolutely abhorrent and complicated application process all to open a current account. They will literally ask you for every single private document you could possibly have and then tell you sorry we will not open your account. And the communication itself is so messy and unprofessional. The person who’s going to respond to this review will say “we have guidelines to applying etc etc”, which will be entirely missing the point and goes to show how messy they are. it’s literally just a current account and I have no idea why they think they’re so special. DO NOT WASTE YOUR TIME with this bank.
Please listen to the 1 star reviews. My other half paid into my account some money from the sale of our car and Starling flagged this and restricted my account. I can not buy anything or even pay my rent. Even my direct debits will not be paid. Has brought my entire life to a standstill. They demanded to see documents showing the car sale and other private documents. So far I am on Day 5 with no access to my own money while they must be so short staffed it takes them days to reply after they demand documents from you. They have made me feel like a criminal. Will take whatever legal action I can against them. They do not deserve even 1 star. Please avoid this bank at all costs.
Terrible service. Despite having two existing business accounts with Starling, when trying to open my third account which was no different to the first two accounts, I was passed around to a new member of staff each day over a 14 day period only to have my application rejected with no explanation and a refusal to make phone contact. Online banking is supposed to make banking a smoother process, but Starling bank is a serious regression from the traditional high street banking model which was bad enough. Steer well clear if you want an efficient banking partner for your business.
Starting a new business - go elsewhere, unless you've got started enough and have "all your documents". Launched a new limited company, want a bank account so I can put everything through the account, rather than my personal account insurance and other startup costs. But no, they want all that "evidence" before opening an account. Chicken or an egg...... Which comes first? Comes to mind!! I've heard good things and was using this to test them out as I've been considering moving my other Ltd company over... but this process has put me off!! Not only does it not explain this fully on your website that you need a long list of things, but when I explained I didn't have it and sent through what I could, your agents continued to send me the same requests, over and over. I eventually got to speak to someone on the phone... even then he still asked me again, have you not got even 1 of those things? I'd already told you no.... Just a total inability to read what's been submitted. Feels like you've not accurately advertised who you can support!!
Really happy with my experience with Starling Bank. Have used for a couple of years now and any time I needed to contact was easy enough to do via the chat in the app. Responses were quick and helped resolve issues. Previously used Tide but was charged per transaction which is not the case with Starling.
If it sounds too good to be true then it probably is, and it was! Just scroll down the reviews and you will see so so many 1 star reviews so I am not alone here. I joined Starling bank when they first set up and I left due to the dreadful customer care. I rejoined giving them giving them another chance with both my personal and business account, only to be disappointed yet again. The customer care is appalling and their internal complaints department is no better. I would never recommend Starling bank to anyone. Moving to a high street bank where customer service is above and beyond.
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