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Stafford and Rural Homes

  1. Stafford

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Stafford and Rural Homes
Address: 1 Dyson Way, Beaconside, Stafford ST18 0WP, UK
Phone: 0800 111 4554
State: Staffordshire
City: Stafford
Zip Code: ST18 0WP

opening times

Monday: 8:30 AM – 5:00 PM
Tuesday: 8:30 AM – 5:00 PM
Wednesday: 8:30 AM – 5:00 PM
Thursday: 8:30 AM – 5:00 PM
Friday: 8:30 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

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Reviews
Please I invite the CEO SRH to spend a week in my accommodation? I have about 1 - 1/2 Inch of water from the shower room to the my carpets in the hall and the living room. This has being an ongoing problem form my first report 01/2021. The water is on the outside walls, and your own tradesman say that there is soap in the internal walls. My feet are always wet and now I have skin disease and bad cough. The frames of my photos are now damp. if you place any absorbent material on the carpet it immediately draws the water from the ground, there is a smell of damp. I have tried many times and had many visits to resolve this situation, sending photos making completes and asking for a repair . Please review the video
Job was done very nice man that did it thank you.
Sun 18th Dec..12pm lunch time!! took 2rs to get through..Emergency call as my pipes under bedroom floor had burst, and now resembles a paddling pool! Heating losts all power as its clearly a pipe connected to the boiler. I've got no water,no toilet, no heating I was advised someone would be to fix it today as its an emergency...the incompetent call taker sent out the incorrect engineer!! And the Call taker even took my contact number wrong so the said engineer wrong engineer couldn't contact me and said I had given the incorrect numberThe lengths they go to eh..listen back to the call and that will show i gave my correct number!!Still waiting for the correct engineer at 00.02 Monday 19th Dec.. utterly disgusting... Still not able to use the toilet or anything else! Total rubbish company is a understatement!! I will be taking this up with the independent ombudsman for tenants as this has to stop. Leaving customers with absolutely nothing and a pool of water just waiting to burst out underneath the floor into my kitchen! Cheers Homes plus...and no the plus in homes isn't because your so wonderful! It's because you are extra incredibly disgusting.
Sarah Boden should be ashamed of running such an outfit! Repairs aren't done- they are happy to leave you with no heating OR hot water and no replacement heating. I've now been without EITHER for 6 days so far!
I have been waiting over a month now to get the fitted kitchen mistake corrected after alot of calls even popping in it is still not resolved so useless is all I can say
Not the best experience, they are still using COVID as an excuse of not opening the reception. The doors are closed so your only option is to ring the doorbell but you don't know if anybody is coming as no intercoms. And when somebody finally got outside their service was quite frosty as if I was an inconvenience to them.
Have to say this building is going to rack and ruiin lately. 5 years ago when l moved in l was really happy here everyone was cheerful but these days all you here are moans and groans and rightly so.nothing seems to get repaired any more at least not properly.. The flats are not bad but the actual building is unsightly and depressing.l know a lot of the new places have a lot of things things going on but there's nothing here anymore.and l don't want to be moved again to somewhere else. It's a real shame we feel so let down.
99% of them dont know how to do their job, and couldn't care less about our problems. Our shared balcony block of flatswas full of old furniture, and home to at least a dozen pigeons. When viewing the flat in Feb 2018 they told us it would be done and the smashed glass by the time we moved in a month after. I was not doing until at least 3 or 4 months later. We told them we were expecting twins and they didn't care that we would have to walk and carry them through pigeon mess everyday. We also had no window handles on the first floor, so if there was a fire below and we had to jump out for example, we couldn't as there was no handles. No matter how big your problem, they simply do not care. Definitely would NOT RECOMMEND.
Contacted them due to forgetting password , lady was very sharp on speaking. The site does give you option to change password but not memorable word. The new plus site is useless
I wonder if SARH have now become too large to offer an effective service as a landlord or are there financial reasons why the service to tenants has become progressively appalling? The response times for repairs is poor. Although the guys who come out generally seem like decent blokes we found it disrespectful to have electricians eating fish and chips in our bedroom when we had a rewire. We waited nine months for a light in the communal stairwell to be fixed despite repeated requests, it was only done when it was pointed out that SARH could face legal action for negligence if someone was injured. SARH also appear unable to enforce there own 'tenant's terms and conditions'. Tenants store caravans and old unused/SORN vehicles in communal parking areas, smoke and deal cannabis blatantly from their homes but no action is taken. We pay service charges for things that never get done eg. cleaning of outside windows. Emails never get acknowledged. We are told we're not allowed door mats as they could be a trip hazard but it was ok for us to use the stairs in the dark for nine months and ok to be breathing in other people's weed fumes. SARH are good at one thing however, that's patting themselves on the back for various corporate awards. They might be good to work for etc. but as far as customer service goes they're only worthy of 'the wooden spoon'!
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