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Sports Direct

  1. Ilkeston
  2. Ilkeston Clothi̇ng Store

Reviews, get directions and contact details for Sports Direct

Sports Direct
Address: 20-22, Albion centre, Ilkeston DE7 8AG, UK
Phone: 0343 777 1332
State: Derbyshire
City: Ilkeston
Zip Code: DE7 8AG

opening times

Monday: 9:00 AM – 6:00 PM
Tuesday: 9:00 AM – 6:00 PM
Wednesday: 9:00 AM – 6:00 PM
Thursday: 9:00 AM – 6:00 PM
Friday: 9:00 AM – 6:00 PM
Saturday: 9:00 AM – 6:00 PM
Sunday: 10:00 AM – 4:00 PM

Update Info
Reviews
Whilst trying on clothes today , both myself and son were in the changing room for 2 people when I heard someone shouting can you open the door please there is another customer waiting ; I answered politely yes no problem I won’t be a minute bearing in mind I was half dressed I then heard the same voice shout “can you open the door we know you’re in there !”At that point I was feeling threatened and could only summize it must be a customer as a member of staff would not use this tone and speak so unprofessionally so I was annoyed and said yes I’ve said I’m about to open the door !nAs I left the changing room and made my way to the till I explained that I was very upset by Sue who had said this to the man who had come to serve me , management ? the staff member half heartedly apologised with a unfriendly manner and tone of voice then said leave it now . and explained the staff need to monitor who is in the changing room . Along walks sue and hears me expressing my upset when Sue proceeded to say “shut your mouth” . The man continued to ask me to “leave it now “ as if I am not entitled to express my annoyance at having my dignity and customer rights disregarded in the first place . I explained to him that Sue had just proceeded to tell me to shut your mouth , the man as I say I assume a deputy or manager said “do not talk to my staff like that” . He had thought I’d told her to shut her mouth when I was explaining she had just said that to me . As I defended myself he said , “i thought that you said that” did not apologise but asked what i would like him to do to sort this . I said deal with it professionally and don’t be rude would be a good start , he asked how he was being rude and I said : tone of voice . Disregarding my original issue and then just accusing me of saying shut your mouth to Sue . He then said leave it now . And told me to leave the store , not allowing me to purchase my items . The final time before I left i reinforced Sue had said “shut your mouth” to me , a willing paying customer and Sue projected her own inadequacey then lying and saying I had said “shut your mouth” . I hope cctv is up as you would hear the rudeness of the staff and that she said this . I have taken it higher and it was clear to me on reflection that I was asked to leave due to the inability of the staff to deal with my upset of being spoken to and treated so unpleasantly, therefore the only way to end this was to ask me to leave . It’s safe to say I won’t shop here ever again , absolutely appalling, I have never seen such a rude couple of staff members in all of my life .nnDonna Kenmuir
Thank you to the lady who served us this afternoon called AJ aka Amina :- She provided friendly, helpful, outstanding 5 star service. We needed help with daughter's trainers for PE at school and AJ went over and above explaining the best type. Also needed assistance with 2 other items which she helped with, as well as my requiring advice for my elderly dad's footwear.nIt's rare to find exceptional customer service in stores these days. It was a pleasure to shop there today. Thankyou AJ!
My wife and I visited Ilkeston shop on Thursday 2 Nov. We needed school shoes for our grandson. Luckily the first pair he tried fitted and we bought them. However the customer service was easily the worst we've ever received in any shop. We got the feeling that we were a nuisance. Won't be buying anything from there again, though grandson will probably drag us in hoping we'll buy him a football or something.
Visited this store for the first time yesterday and will be my last visit.nMyself my daughter and my 1yr old grandson and one other family were the only people in the store and I think 2 members of staff.nnWe waited for a member of staff to appear so we could get some trainers for my grandson but when the staff appeared, they were with the other family.. we waited and decided to look at tracksuits for him whilst we waited. We went back and waited for the staff member to finish the shoe service and become available to help us get the trainers but they dissappeared.nnThis was about 25mins later, we decided to pay for the tracksuit instead and get trainers another day. We stood at the till and nothing. The staff member appeared to be of personal shopping assistant to what appeared to be her friend.nWe waited about 10minutes at the till until we left with nothing. We past the other member of staff outside smoking.nnAbsolutely disgusting won't be using again.
Loads of half price sales on right now from shoes rucksacks clothing money of branded socks boxers and coats, all sports equipment is also on a massive sale right now from Darts to cricket sets boxing gear bike gloves footballs and loads more
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Sports Direct map

Directions to Sports Direct with public transportation

Jackson Avenue 220 meters
14A
14B
27
33
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59A
ilkeston flyer
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Albion Street 220 meters
14A
27
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34
Bath Street 220 meters
14A
14B
27
33
34
59
59A
ilkeston flyer
two
Market Place 290 meters
14A
14B
27
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34
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59A
ilkeston flyer
my15
two
New Lawn Road 320 meters
14A
14B
27
33
34
59
59A
ilkeston flyer
two

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